Jemma Coen
Stacy,MN
Summary
Highly motivated FT Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
12
12
years of professional experience
Work History
FT Sales Associate
Duluth Trading
10.2017 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager
Oshkosh-B Gosh / Carters
09.2012 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
BTEC ND - Exhibition And Display Design
Granville College
Sheffield EnglandBTEC HND - Commercial Interior And Exhibition Design
Bournemouth And Poole Collage of Art And Design
Bournemouth EnglandSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Verbal/written communication
- Stocking and receiving
- POS system operation
- Meeting deadlines
- Merchandise display
- Shipment processing
- Fitting room maintenance
- Merchandising
Timeline
FT Sales Associate
Duluth Trading
10.2017 - 07.2024
Assistant Manager
Oshkosh-B Gosh / Carters
09.2012 - 03.2015
BTEC ND - Exhibition And Display Design
Granville College
BTEC HND - Commercial Interior And Exhibition Design
Bournemouth And Poole Collage of Art And Design
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