Jemmia Green
Columbus,GA
Summary
Results-driven client services professional with extensive experience in engaging industry customers and enhancing satisfaction. Demonstrates a strong understanding of products, services, and consumer trends, ensuring informed support and guidance. Renowned for establishing rapport with clients and maintaining ethical standards that foster trust. Committed to leveraging interpersonal skills to contribute meaningfully to company success and drive business growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Elevance Health
09.2022 - Current
- Company Overview: Call center
- Review on claims
- Review and help obtain authorization
- Advised of benefits
- Support team with question
- Work on team inventory
- Help members file an appeal
- Call center
Head Biller/Backup Nurse
Inter American Diabetes and Endocrinology
06.2020 - 02.2022
- Check Patient vitals, including Blood Glucose for Diabetic Patients
- Placing Glucometer Sensors on Patients
- Send Prescribed Medicine to Pharmacy per Doctors’ Orders
- Conduct Procedures
- ANS (Autonomic Nervous System) Testing
- Ultrasounds
- Front Desk
- Check-in Patients
- Update Demographics
- Process Payments/Co-Payments
- Back Desk
- Patient Check-out
- Schedule Patient Follow-ups/Labs/Procedures
- Verify Authorizations are valid for next appointment
- Enter Requests for Referral to Specialists per Doctors’ Orders
- Insurance/Procedure Verification
- Explanation of Benefits
- Electronic Remittance Advice
- Explaining to Patients about Balances Due
- Sending Billing Statements to Patients
Education
Bachelor of Science - Healthcare Administration
Western Government University
01.2025
Certified - MBC
Miller-Mott Technical College
Columbus, GA01.2020
Certified - MCA
Miller-Mott Technical College
Columbus, GA01.2019
Certified - CNA
Stat Medical
Columbus, GA01.2012
Skills
- Complaint resolution
- Account updating
- Scheduling
- Email management
- Project management
- Client relations
- Empathy and patience
- Payment processing
- Customer education
- In-store support
- Retail sales customer service
- Administrative support
- Computer proficiency
- Microsoft outlook
- Research
- Conflict resolution
- Problem resolution
- Microsoft Excel
- Typing wpm
Hobbies and Interests
Enjoy spending time with my family. Also enjoy a working environment that will allow me to interact with people daily, along with helping me develop more skills that will allow me to become more qualified for advancement opportunities.
References
- Jessica Hagan, Former Coworker, (832)770-6264
- Janet Morecraft, Store Manager Casey’s General Store, (217)714-8527
- Trinity Marsh, Friend, (706) 223-4418
Externships
- MCA, Dr. James Crawmer, Columbus, GA, 09/01/19, 11/30/19
- MBC, Online (due to COVID-19), Columbus, GA, 06/01/20, 08/03/20
Timeline
Customer Service Representative II
Elevance Health
09.2022 - Current
Head Biller/Backup Nurse
Inter American Diabetes and Endocrinology
06.2020 - 02.2022
Bachelor of Science - Healthcare Administration
Western Government University
Certified - MBC
Miller-Mott Technical College
Certified - MCA
Miller-Mott Technical College
Certified - CNA
Stat Medical
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