Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jemnil Guzman

Auburndale,FL

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Spirit
05.2022 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

International Sales Representative

Total Quality Logistics Inc.
02.2021 - 04.2022
  • Developed relationships with clients and potential clients to improve business growth.
  • Traveled from West coast to east coast to reach customers in international markets.
  • Improved sales techniques and made sales pitches to 50 + potential clients per quarter.
  • Motivated salesforce to achieve sales goals through incentives and rewards.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Technical Support Representative

Asurion
09.2018 - 02.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Bachelor of Science - Kinesiology

Valencia College
Orlando, FL
05.2025

Skills

  • Well-founded verbal and written communication skills
  • Fluent in Spanish and English, both verbal and written
  • Customer service oriented, open honest, and empathetic when dealing with people
  • Social Perceptiveness
  • Strong leadership and problem-solving skills
  • Ability to multitask, work good under pressure, and welcome new challenges

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Flight Attendant

Spirit
05.2022 - Current

International Sales Representative

Total Quality Logistics Inc.
02.2021 - 04.2022

Technical Support Representative

Asurion
09.2018 - 02.2021

Bachelor of Science - Kinesiology

Valencia College

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Jemnil Guzman