Jen Dykes
Summary
Member Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Motivated to maintain member satisfaction and contribute to company success by establishing rapport. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Member Service Representative
ABNB Federal Credit Union
01.2023 - Current
- Received "High Achiever of the Month Award" exceeding all branch goals with 14 accounts, 1 Credit Card, 1 financial referral and 45K in loan goals.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Took every opportunity to represent ABNB, using volunteer hours to clean Virginia Beach ocean front and feeding the hungry at our local Salvation Army.
Cashier
CHKD Thrift Store
11.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
House Cleaner
Cottage Care
11.2019 - 05.2020
- Delivered quality customer service to address urgent needs and cleaning requests.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Paint & Sip Host (CO-OWNER)
Wandering Arts Studio
07.2017 - 07.2019
- Used in person, social media and word of mouth networking to net $14,400 profit over 52, 3 hour sessions. 300 of our 480 customers were return clients.
- Created and developed paintings to be taught in classes and be used for promotional items
- Developed detailed teaching methods
- Instructed customers in an energetic, clear and well-paced manner while encouraging creativity and facilitating a relaxing, fun atmosphere.
- Sourced suppliers and purchased necessary materials for work.
Education
Business Administration
Tidewater Community College
Norfolk, VA01.2025
Early Childhood Education
William Rainey Harper College
Palatine, ILMusic Performance
Old Dominion University
Norfolk, VAHigh School Diploma -
Lewiston High School
Lewiston, ME06.2001
Skills
- Customer Service
- Product Sales
- Product and service knowledge
- Issue Resolution
- Time management abilities
- Policy understanding
- Microsoft office & Excel
- Adaptability & Flexibility
Timeline
Member Service Representative
ABNB Federal Credit Union
01.2023 - Current
Cashier
CHKD Thrift Store
11.2022 - 01.2023
House Cleaner
Cottage Care
11.2019 - 05.2020
Paint & Sip Host (CO-OWNER)
Wandering Arts Studio
07.2017 - 07.2019
Business Administration
Tidewater Community College
Early Childhood Education
William Rainey Harper College
Music Performance
Old Dominion University
High School Diploma -
Lewiston High School
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