Jen Endresen MSN, RN-BC
Helotes,TX
Summary
Results-driven RN and Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Accomplished RN with progressive industry background and decisive leadership style. Ready for challenges and focused on meeting future demands.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Chief Operating Officer, Owner
Kickback Korner Bar & Grill
07.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
RN
Self Employed, Contract
01.2019 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Healthcare IT Contractor Informatics
Various
02.2022 - 06.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Associate Professor
University of Texas Health Science Center
01.2018 - 12.2018
- Co-hort faculty in both the accelerated and traditional BSN tracts at a major university helping to educate and maintain NCLEX pass rates above 95%
- Focus on critical care, information technology, continuity of care, multi-disciplinary approach to providing safe and clinically relevant care.
Adjunct Faculty
Grand Canyon University
04.2015 - 12.2018
- Co-hort faculty in both Bachelor’s and Master’s Nursing programs related to Informatics and Healthcare Professions
- Focus on Leadership, curriculum development, partnership, and mentoring.
Regional Director of Clinical Informatics
Dignity Health
04.2016 - 01.2018
- Oversight of the Arizona Service Area team of Informaticians inclusive of RNs, Data Analysts, Pharmacists, and other clinical professionals for both Acute and Ambulatory workflows and electronic medical records in 4 acute care hospitals and associated clinics
- Supporting over 600 providers in the Ambulatory organization and multiple joint ventures encompassing free-standing ER, Urgent Care, community hospitals, rehabilitation centers, and complex medical service lines such as oncology, transplant, and neurology
- Leverage data to support the Mission & Vision of Dignity Health regarding excellence, stewardship, and evidenced based practice.
Director of Clinical Informatics
Yavapai Regional Medical Center
04.2015 - 04.2016
- Leadership position reporting to Chief Nursing Officer and a member of the Reports Advisory Committee, Meaningful Use Council, Clinical Informatics Steering Committee, Nursing Leadership Council, and the Information Systems Governance Committee
- Developed processes that merge clinical practice, quality patient outcomes, and technology at a Cerner IT Works site of an outsourced IT Team.
Consultant, Physician Strategy
Cerner Corporation
02.2014 - 04.2015
- Member of Cerner Consulting Team
- High profile and large clients in the US and Canada
- All phases of strategic EHR planning and implementation, focused on Adoption of EHR by providers, expertise with sustainment & optimization models, Canadian Healthcare Market experience, executive strategy and consulting, workflow design and analysis, mentoring and training.
Clinical Informatics
Memorial Hermann Healthcare System
05.2009 - 01.2014
- EMR integration with nursing and provider processes, CPOE development and education, electronic documentation including Nuance Dragon Technology, Subject matter expert for Cerner’s Power Chart and First Net, Specification and technical spec development for CCL and SQL reports, data extraction and reporting, worked closely with system information technology executives to identify, educate, and communicate information systems initiatives.
Case Manager
West Houston Medical Center (HCA)
08.2009 - 02.2011
- Case management in suburban community hospital with low payer index
- All aspects of discharge planning, use of Interqual Criterial, chart review, and some clinical documentation analysis.
RN Float Pool
Memorial Hermann
05.2006 - 07.2009
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Director of Nursing
Whole Health Management for Continental Airlines at IAH
02.2006 - 10.2006
- Nursing leadership over FAA regulated physicals, emergency and urgent care, radiology, phlebotomy, drug screen in accordance with Federal regulations, staffing, and management.
Charge RN Emergency Department
Memorial Hermann
09.2004 - 02.2006
RN Emergency Department
Polly Ryon/Oak Bend Medical Center
10.2003 - 02.2004
Clinical Nurse Educator
CHRISTUS St. Catherine Hospital
10.2003 - 02.2004
RN ICU
Scottsdale Healthcare
04.2001 - 12.2002
RN, Med Surg, Pediatrics, Post Partum
Corona Regional Medical Center
04.1999 - 08.2000
RN, PACU and Surgical Recovery
Qual-Care Nursing Registry
10.1997 - 12.1999
Education
Master of Science in Nursing - Clinical Informatics
Duke University
Durham, NCBachelor of Science in Nursing - Public Health
St. Joseph’s College of Maine
Standish, MEAssociate Degree in Nursing -
Riverside Community College
Riverside, CAAssociate Degree in Vocational Nursing -
Riverside Community College
Riverside, CASkills
- Leader with the ability to develop other strong leaders and build relationships with key stakeholders Relationships fuel business and are a key component of driving to outcomes Data driven to produce information and convey stories to stakeholders on team value delivery and impact to organizational goals and strategy, both clinical and financial Skilled in leveraging data for informed decision-making while improving return on investment Strategic EHR optimization and clinical workflow analysis focused on usability and sustainability, reducing clinician time in the medical record, administrative burden, and throughput bottlenecks
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Executive Leadership
- Contract Negotiation
Accomplishments
- Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care 9 patients Emergency Department environment, 3 patients in both Pre-Op and PACU, 2 patients in the Surgical ICU, and 2/2 in Newborn Nursery.
- Supervision - Headed onboarding process for new nursing staff.
- Patient Care - Delivered compassionate care that exceeded hospital requirements.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
Affiliations
- American College of Healthcare Executives, Member since 2016
- Sigma Theta Tau, Beta Epsilon Chapter, Member since 2011
- American Nursing Informatics Association, Member since 2009
Ancillary Training
- American Nurse Credentialing Center, Board Certified Informatics
- DISC, 2015
- Interaction Management, Lynda.com, 2015
- Crucial Conversations, Vital Smarts, 2014
- Influencer, Vital Smarts, 2014
- Six Sigma Yellow Belt Training, 2014
- Sexual Assault Nurse Examiner, State of Texas 2004
- Cerner Millennium: Fundamentals, 2013
- Trauma Nurse Core Curriculum (TNCC), Emergency Nurses Association, 2004
- ACLS Instructor, 2008
Certification
- Board Certified Nursing Informatics, ANCC
- ACLS - Advanced Cardiac Life Support, expires 2026
- BLS - Basic Life Support, Healthcare Provider, expires 2026
Timeline
Chief Operating Officer, Owner
Kickback Korner Bar & Grill
07.2023 - Current
Healthcare IT Contractor Informatics
Various
02.2022 - 06.2023
RN
Self Employed, Contract
01.2019 - Current
Associate Professor
University of Texas Health Science Center
01.2018 - 12.2018
Regional Director of Clinical Informatics
Dignity Health
04.2016 - 01.2018
Adjunct Faculty
Grand Canyon University
04.2015 - 12.2018
Director of Clinical Informatics
Yavapai Regional Medical Center
04.2015 - 04.2016
Consultant, Physician Strategy
Cerner Corporation
02.2014 - 04.2015
Case Manager
West Houston Medical Center (HCA)
08.2009 - 02.2011
Clinical Informatics
Memorial Hermann Healthcare System
05.2009 - 01.2014
RN Float Pool
Memorial Hermann
05.2006 - 07.2009
Director of Nursing
Whole Health Management for Continental Airlines at IAH
02.2006 - 10.2006
Charge RN Emergency Department
Memorial Hermann
09.2004 - 02.2006
RN Emergency Department
Polly Ryon/Oak Bend Medical Center
10.2003 - 02.2004
Clinical Nurse Educator
CHRISTUS St. Catherine Hospital
10.2003 - 02.2004
RN ICU
Scottsdale Healthcare
04.2001 - 12.2002
RN, Med Surg, Pediatrics, Post Partum
Corona Regional Medical Center
04.1999 - 08.2000
RN, PACU and Surgical Recovery
Qual-Care Nursing Registry
10.1997 - 12.1999
Master of Science in Nursing - Clinical Informatics
Duke University
Bachelor of Science in Nursing - Public Health
St. Joseph’s College of Maine
Associate Degree in Nursing -
Riverside Community College
Associate Degree in Vocational Nursing -
Riverside Community College