Jen Galloway, MISM
Rapid City,SD
Summary
Multi-faceted leader offering exceptional talents in supplier management, staff training, timely customer enrollment, and internal resource management. Effective at streamlining systems processes, finding appropriate solutions, and leading teams. Eager to lead successful regulatory initiatives to ensure success.
Overview
15
15
years of professional experience
Work History
Director of Business Applications
Ready Alliance
Remote
03.2024 - 05.2024
- Division closure
- Although tenure was short, accomplishments were many: developed API between Salesforce and Quickbooks for invoicing; developed API between Salesforce and inventory management app for order creation ensuring data integrity between systems.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
Finance Systems Architect
Wowza Media Systems
Lakewood, CO
07.2021 - Current
- Developed system architecture for complex application systems.
- Analyzed existing information systems to identify areas of improvement or efficiency gains.
- Assessed current infrastructure capabilities in order to recommend additional investments where necessary.
- Performed capacity planning activities by analyzing usage trends and forecasting future demands on the infrastructure resources.
- Designed efficient data models to optimize database operations.
- Created project plans for system architecture implementations including timelines, milestones, resource allocations.
- Ensured compliance with industry standards related to data privacy regulations.
Business Support
Cortex Business Solutions
Remote
04.2017 - 05.2020
- Managed user experience for M&A integration and post-acquisition, including data and functionality migration
- Restructured the database setup in Salesforce to closer align with Best Practices and Standard functionality
- As Project Manager and Salesforce Admin, implemented Zuora Billing
- Managed multiple vendor relationships and coordinated interdepartmental use of customer information systems.
- Corporate-wide training of functionality in business systems.
- Oversaw integration and update projects, including requirements analysis, milestone management and stakeholder relations.
Business and Technology Consultant
Self-employed
Little Rock, AR
03.2015 - 04.2017
- Provided solutions for systems automation
- Updated functionality and advised on solutions for software integration to accommodate business growth.
- Accounting Software update and implementation.
- Data Migration, Clean-up, and Integration across business technology suite
- Solutions Architect for ERP solutions, using Best-of-Class approach
Salesforce & EcoSystems Manager
Drilling Info, Inc
Austin, TX
03.2013 - 01.2015
- Established and maintained key relationships with business stakeholders to promote future opportunities.
- Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Performed future enhancement planning and ROI analysis for project proposals.
- Ensured optimal user interface experience in Salesforce
- Technology Lead in project to convert enterprise applications from onsite to cloud solutions
- Integrated data via API across multiple platforms
- Managed system administrators team by delivering consistent coaching and constructive feedback.
Controller
Drilling Info, Inc
Austin, TX
06.2009 - 03.2013
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Reorganized finance and accounting departments to improve efficiency and cut excess spending.
- Prepared monthly financial statements, coordinated annual audits and facilitated preparation of Consolidated Annual Financial Reports (CAFR).
- Trained and audited the work of staff supporting all aspects of the Company’s business.
- Documented policies and procedures.
- Prior to cloud conversion, design and oversee the implementation of a regulatory reporting system, with a net manpower savings to the company of .75-2.5 man-years per year.
Education
MBA - Information Systems Management And Security
Keller School Of Management
Austin, TX05.2013
Bachelor of Arts - Accounting
Florida Institute Of Technology
Melbourn, FL05.2011
Skills
- Partnership development
- Solutions Architect
- Security improvements
- Interdepartemental relationship development
- ROI Analysis
- Project Management
- Management reporting
- Operational oversight
- Staff training
- Team management
- Process improvement
- Certified Salesforce Sales Cloud Consultant
- Certified Salesforce Administrator
Affiliations
- Member, Alumni Association, Florida Institute of Technology
Timeline
Director of Business Applications
Ready Alliance
03.2024 - 05.2024
Finance Systems Architect
Wowza Media Systems
07.2021 - Current
Business Support
Cortex Business Solutions
04.2017 - 05.2020
Business and Technology Consultant
Self-employed
03.2015 - 04.2017
Salesforce & EcoSystems Manager
Drilling Info, Inc
03.2013 - 01.2015
Controller
Drilling Info, Inc
06.2009 - 03.2013
MBA - Information Systems Management And Security
Keller School Of Management
Bachelor of Arts - Accounting
Florida Institute Of Technology