Jen Horvatinovich
Prospect,KY
Summary
Accomplished Director offering 20 plus years of experience developing and maximizing general merchandise and athletic sales. Diligent in building and retaining accounts by providing support and attentive service. Proven client relations management. Successful record of expanding network connections through persuasive brand imaging.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Market Leader
Follett Higher Education
03.2023 - 11.2024
- Oversee four campus stores and athletic merchandise sales
- Client relations builder with proven success
- Expanded new vendors in our over 1,100 campus stores in the US and Canada
- Enhanced customer satisfaction with the development of innovative product offerings and services.
- Fostered a culture of continuous improvement by encouraging team members to seek out opportunities for personal and professional growth.
- Increased market share by developing and implementing strategic marketing plans.
Multi Unit Store Director
Follett Higher Education Group
08.2022 - 03.2023
- Increased campus store sales from $3mil FY to $6mil in two years
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Store Manager II
Follett Higher Education Group
07.2017 - 08.2022
- Implemented Equitable Access; turned a nonprofitable campus that we had written off $16mil in previous years to recoup and exceed earnings in 3 years
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Store Manager I
Follett Higher Education Group
04.2016 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Resolved customer issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Education
Bachelor of Arts - Business Administration And Management
Belmont Abbey College
Belmont, NCSkills
- Creative direction
- CRM integration
- Teamwork
- Sales presentations
- Problem-solving
- Attention to detail
- Multitasking
- Team motivation
- Operations management
- Profitability optimization
Timeline
Market Leader
Follett Higher Education
03.2023 - 11.2024
Multi Unit Store Director
Follett Higher Education Group
08.2022 - 03.2023
Store Manager II
Follett Higher Education Group
07.2017 - 08.2022
Store Manager I
Follett Higher Education Group
04.2016 - 06.2017
Bachelor of Arts - Business Administration And Management
Belmont Abbey College
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