JEN JOHNSON
Denver,Colorado
Summary
Customer-focused individual with a passion for delivering exceptional service. Consistently meeting and exceeding targets and a proven track record of fostering strong relationships with clients and team members. Possess strong communication, negotiation, and strategic planning skills critical for success in sales and customer success roles.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Brex
02.2022 - Current
- Currently manage 90 accounts, focusing on expansion, retention, renewals, negotiations, and product support.
- Consistently meeting AM Targets, 105% NRR and 116% Product Health Score over last 2 months.
- Collaborate with cross-functional teams to enhance product solutions for clients.
Senior Customer Success Manager
Brex
09.2025 - 01.2026
- Managed 150 accounts (ranging from 100-500ee, ~$100k-$5M GMV), overseeing product adoption, retention strategies, and expansion opportunities to enhance customer experience. Landing at 112% average NRR over 5 months.
- Facilitated business reviews with executives, highlighting ROI and pinpointing growth opportunities for increasing GMV and product expansion.
- Traveled for in-person client meetings to strengthen relationships, drive upsell opportunities & mitigate churn risks.
- Analyzed customer feedback to identify trends and recommend product improvements for EPD.
Customer Success Manager
Brex
03.2024 - 08.2025
Associate Customer Success Manager
Brex
06.2023 - 02.2024
Sales Development Representative
Brex
02.2022 - 05.2023
- Named SDR GTM MVP for July, August & November of 2022 out of 35 reps.
- Conducted interviews for incoming SDRs and helped develop team members by sharing strategies and training.
- Engaged prospects through targeted email, LinkedIn, and cold-calling outreach, building effective strategies for team.
Sales Intern
Martori Farms
04.2021 - 09.2021
- Partnered with account managers to uphold customer relationships and programs across 10-20 key accounts.
- Proactively handled customer complaints while providing exceptional customer service.
- Cross-trained with the transportation department and assisted in the maintenance of carriers for business logistics.
- Managed 30+ freight loads weekly for the transportation of produce products.
Tennis Coach & Receptionist
Gates Tennis Center
05.2015 - 08.2019
- Managed youth tennis teams and coaches. Developed strong relationships with ongoing customers and implemented techniques to help grow individual skill levels in the game of tennis.
Education
B.A. - Chinese Culture and Linguistics, Business Administration
Arizona State University
Tempe, AZSkills
- Relationship Management
- Customer Retention & Upselling
- Lead Generation & Prospecting
- Onboarding & Implementation
- Project Management
- CRM Proficiency
- SaaS & B2B Solutions
- Proficient in Microsoft Suite
Timeline
Senior Customer Success Manager
Brex
09.2025 - 01.2026
Customer Success Manager
Brex
03.2024 - 08.2025
Associate Customer Success Manager
Brex
06.2023 - 02.2024
Senior Account Manager
Brex
02.2022 - Current
Sales Development Representative
Brex
02.2022 - 05.2023
Sales Intern
Martori Farms
04.2021 - 09.2021
Tennis Coach & Receptionist
Gates Tennis Center
05.2015 - 08.2019
B.A. - Chinese Culture and Linguistics, Business Administration
Arizona State University