Jene' Jones
Mount Morris,MI
Summary
Dedicated Patient Representative with expertise in enhancing patient satisfaction, optimizing appointment scheduling, and maintaining confidentiality. Proven ability to streamline processes to improve workflow efficiency.
Overview
26
26
years of professional experience
Work History
Patient Representative Rep
Mclaren Family Medicine
G3230 Beecher Rd
07.2022 - Current
- Managed scheduling and appointment confirmations to optimize provider availability and patient satisfaction.
- Managed scheduling and appointment confirmations, enhancing provider availability and increasing patient satisfaction.
- Coordinated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and improving patient engagement.
- Assisted in the implementation of electronic health record systems, improving documentation accuracy and accessibility. Referrals and Authorizations.
- Trained new staff on office procedures and patient interaction best practices to ensure consistency in service delivery.
- Coordinated follow-up appointments and referrals, supporting continuity of care for patients.
Supervisor Upfront Staff
S.K Vemuri
1397 S Linden Rd
05.2011 - 07.2022
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Managed inventory control, optimizing stock levels and reducing waste.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Medical Receptionist
Hurley Health Services
Flint, MI
03.2000 - 06.2011
- Managed patient scheduling and appointment reminders to enhance clinic efficiency.
- Processed patient intake forms, maintaining confidentiality and compliance with HIPAA regulations.
- Assisted medical staff by preparing and organizing patient records for timely consultations.
- Coordinated insurance verification processes to ensure accurate billing and minimize claim denials.
- Streamlined front desk operations, improving patient flow and reducing wait times significantly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Northern High School
Flint MiSkills
- Insurance verification
- Scheduling appointments
- Patient data confidentiality
- Patient intake management
- Customer service
Timeline
Patient Representative Rep
Mclaren Family Medicine
07.2022 - Current
Supervisor Upfront Staff
S.K Vemuri
05.2011 - 07.2022
Medical Receptionist
Hurley Health Services
03.2000 - 06.2011
High School Diploma -
Northern High School