Jen Norwood
Adairsville,GA
Summary
Dynamic and self-motivated professional with extensive experience at Advance Auto Parts Inc. Proven track record in conflict resolution and team leadership, enhancing customer satisfaction through effective product recommendations. Skilled in hardware evaluation and project management, consistently achieving operational excellence and maintaining high standards in service delivery.
Overview
20
20
years of professional experience
Work History
Community Services Manager
Tallatoona Community Action
10.2016 - 10.2025
- Collaborated with community members to develop and implement service initiatives.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with local organizations to create partnerships for resource sharing and program enhancement.
- Cultivated relationships with key stakeholders, enhancing credibility and influence within the broader community context.
- Streamlined communication channels between team members, improving overall efficiency in project execution.
- Monitored program performance and outcomes for successful delivery of services.
- Managed caseloads efficiently while maintaining high-quality service standards and meeting performance goals.
- Supervised case management team to ensure effective service delivery and compliance with regulations.
- Implemented strategies to increase public awareness of social and community service programs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
- Managed complex caseloads while maintaining high levels of client service and accurate documentation.
- Collaborated with community organizations to establish partnerships that benefited clients'' well-being and access to resources.
Project Coordinator
Roberts-shields Memorial
04.2006 - 06.2014
- Processed all Sales Orders to completion. For 2 Monument Companies
- Supported 5 sales guys and numerous wholesale
accounts
Billing and Commissions.
Customer service
Order all material -BRZS, VASES, ALL STONE, CAMEOS AND
ANY OTHER MATERIAL NEEDED
Deal closely with all vendors reps and numerous Elberton
contacts
Scheduling of installations
Run aging reports and past due statements
Handle quoting and assisting sales staff
Wholesale customers - quote and handle all ordering process
any customer service needed
Vendors/finding new ones and handling current vendors
Month end invoicing making sure numbers are met - and all
inventory is entered for that month - Work closely with cemeteries and synagogues for approvals on
orders taken
Jewish memorials - getting Hebrew, working with synagogue,
making sure unveilings are met. Working with customer on
order once its taken and turned in
Managed floor plans for our professional car dealership
Processed all car deals from beginning to end ex: dealt w/finance companies, insurance companies processed title work
Education
High School Diploma -
Heritage High School
Conyers, GA05-1992
Skills
- Conflict resolution
- Strong verbal communication
- Project management
- Self-motivated
- Team leadership
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Problem resolution
- Verbal communication
- Critical thinking
- Computer skills
- Attention to detail
- Dependable and responsible
Timeline
Community Services Manager
Tallatoona Community Action
10.2016 - 10.2025
Project Coordinator
Roberts-shields Memorial
04.2006 - 06.2014
High School Diploma -
Heritage High School