JEN SIOUTIS
Cleveland,OH
Summary
Dynamic hospitality leader with a proven track record at Hilton Cleveland Downtown, excelling in strategic planning and guest experience optimization. Achieved a remarkable revenue increase of $440K in F&B outlets while mentoring teams to enhance service excellence. Skilled in budgeting and cross-department collaboration, driving operational success and guest satisfaction.
Overview
29
29
years of professional experience
Work History
DIRECTOR OF FOOD & BEVERAGE
Hilton Cleveland Downtown
Cleveland, OH
08.2022 - Current
- Oversee 25,000 sq. ft. Of meeting space generating $13.5 million in revenue, and five restaurant outlets earning $6.5 million annually.
- Develop and execute strategic plans to increase revenue through marketing, menu innovation, and enhanced service delivery.
- Reopened and expanded Noshery Café, increasing covers by 13K and capture by 12 points in the first five months.
- Improved OpenTable ratings from 4.1 to 4.4, and increased F&B outlet revenue by $440K in 2024 over 2023.
- Partnered with culinary leadership to optimize menus, reduce costs, and deliver distinct concepts across outlets.
- Lead Quality Assurance meetings, driving the completion of projects, and operational excellence across departments.
- Mentor leaders through Hilton's Lead programs, reducing turnover, and achieving record-high GTMS scores.
DIRECTOR OF CATERING & EVENTS
Hilton Cleveland Downtown
Cleveland, OH
04.2019 - 08.2022
- Directed catering and event operations, including budgeting and forecasting for over $10M in annual banquet revenues.
- Led catering funnel and food & beverage review meetings to maximize revenue and local business opportunities.
- Collaborated with Executive Chef to design cost-effective menus and pricing strategies.
- Enhanced guest satisfaction scores by fostering service excellence and team engagement initiatives.
DIRECTOR OF EVENTS
Hilton Toronto
Toronto, Canada
03.2015 - 04.2019
- Managed high-volume event operations and budgets while leading a team of six.
- Drove profitability through effective forecasting, labor management, and space optimization.
- Achieved Circle of Excellence Award in 2017 for exceeding budget by $1.1M.
- Fostered collaboration across departments to enhance operational efficiency.
SALES MANAGER, CORPORATE GROUP
Hilton Toronto
Toronto, Canada
11.2013 - 03.2015
- Drove repeat business by managing sales for small to mid-size corporate groups.
- Exceeded sales goals through execution of local and regional sales blitzes.
- Cultivated strong client relationships to enhance customer loyalty and retention.
SALES MANAGER
Marriott Hotels & Resorts Canada
Canada, Canada
10.2011 - 11.2013
- Represented 17 hotels across Canada, managing group leads and negotiating contracts.
- Built strategic partnerships with key accounts such as TD Canada Trust and HelmsBriscoe.
EVENT MANAGER
Toronto Airport Marriott
Toronto, Canada
10.2005 - 10.2011
- Planned and executed corporate and social events, ensuring flawless guest experiences.
- Supported budgeting, forecasting, and quality audits within the Events Department.
DIRECTOR OF FOOD & BEVERAGE
Aramark Food Services – Sony Music Canada
Canada, Canada
11.1996 - 12.2000
- Managed daily operations and catering for corporate and celebrity clientele.
- Directed purchasing, menu planning, and a team of five employees.
Education
King City, ON - Law Enforcement
Seneca College
King City, ONHigh School Diploma -
David & Mary Thompson Collegiate
Scarborough, ONScarborough, ON
Skills
- Strategic and financial planning
- Guest experience optimization
- Budgeting and forecasting
- Team development and mentorship
- Cross-department collaboration
- Quality assurance
- Brand standards compliance
- Project management
Awards
Circle of Excellence – Director of Events of the Year, Hilton Toronto, 2017
Achievements
Graduated from Hilton's Shine 2 Class 2025
Currently in Hilton's Polish Course - ending November 2025
References
References available upon request.
Timeline
DIRECTOR OF FOOD & BEVERAGE
Hilton Cleveland Downtown
08.2022 - Current
DIRECTOR OF CATERING & EVENTS
Hilton Cleveland Downtown
04.2019 - 08.2022
DIRECTOR OF EVENTS
Hilton Toronto
03.2015 - 04.2019
SALES MANAGER, CORPORATE GROUP
Hilton Toronto
11.2013 - 03.2015
SALES MANAGER
Marriott Hotels & Resorts Canada
10.2011 - 11.2013
EVENT MANAGER
Toronto Airport Marriott
10.2005 - 10.2011
DIRECTOR OF FOOD & BEVERAGE
Aramark Food Services – Sony Music Canada
11.1996 - 12.2000
King City, ON - Law Enforcement
Seneca College
High School Diploma -
David & Mary Thompson Collegiate