JEN SWANSON
Omaha,NE
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
National Sales Account Manager
Visit Omaha
05.2023 - Current
- Coordinate information and secure booth and event space for all trade shows, industry meetings, client events
- Coordinate details for customer events including payment, budgeting, invites, client gifts, RSVPs and keeping the invite database current
- Coordinate with the Marketing and Communication division to create promotional pieces and programs to establish and maintain awareness of Omaha in the local market
- Coordinate travel for Group Sales and Convention Services division for industry events
- Maintain and ensure timely input in OCVB's customer relationship management system
- Provide administrative support to the Group Sales and Convention Sales and Marketing and Communication division including: bid package preparation, tradeshow follow-up and local site visit itineraries
- Research accounts and update accounts as requested
- Update all sales kits and collateral with current information needed to market Omaha
Sales Executive Assistant
Visit Omaha
02.2022 - 05.2023
- Coordinate information and secure booth and event space for all trade shows, industry meetings, client events and sales missions
- Coordinate details for customer events including payment, budgeting, invites, client gifts, RSVPs and keeping the invite database current
- Coordinate with the Marketing and Communication division to create promotional pieces and programs to establish and maintain awareness of Omaha in the local market
- Coordinate travel for Group Sales and Convention Services division for industry events
- Finalize all billing for events with partners
- Maintain and ensure timely input in OCVB's customer relationship management system
- Provide administrative support to the Group Sales and Convention Sales and Marketing and Communication division including: bid package preparation, tradeshow follow-up and local site visit itineraries
- Research accounts and update accounts as requested
- Update all sales kits and collateral with current information needed to market Omaha
Front Desk Coordinator
Vanessen's Hair Design
06.2009 - 10.2021
- Attend appropriate training classes to enhance salon experience
- Greet and welcome clients in a friendly and professional manner
- Inform stylists of customer appointments and requirements
- Maintain accuracy in scheduling, transaction receipts, and inventory sales and replenishment
- Perform daily duties such as answering phones, cash register reconciliation, maintaining a clean work environment, and processing bookings and cancellations
Sales Associate
Gap Inc.
11.2000 - 01.2010
- Assisted with inventory and merchandising management
- Demonstrated exceptional customer service
- Performed cash register reconciliation
- Performed merchandising and marketing techniques
- Processed shipment
- Practiced daily manager on duty functions
- Selected as Sales Coach for new employees/performed sales coaching duties
- Selected as Real Service Champion for the Month of June 2009
Education
Bachelor of Science in Business Administration, Marketing -
Creighton University
Omaha, NE05.2007
Skills
Adapt effortlessly
Bring engaging energy to ideas and challenges
Detail oriented
Innate ability to build experiences, connections and relationships through empathy (intuitive, instinctive, aware)
Exert outstanding camaraderie with others
Inspire by visualizing the future
Remarkable organizational skills
Pursue excellence
Certification
Professional in Destination Management
Timeline
National Sales Account Manager
Visit Omaha
05.2023 - Current
Sales Executive Assistant
Visit Omaha
02.2022 - 05.2023
Front Desk Coordinator
Vanessen's Hair Design
06.2009 - 10.2021
Sales Associate
Gap Inc.
11.2000 - 01.2010
Bachelor of Science in Business Administration, Marketing -
Creighton University