Jen Tomes
San Antonio,TX
Summary
To obtain a full time, permanent position to fully utilize skill sets as a valued member of a team environment that appreciates more than 12 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
17
17
years of professional experience
Work History
Area Support Manager
Circle Of Care Home Health
02.2011 - Current
- Assisting Doctors/Therapist/Parents with all needs
- Correspondents with Parents and Doctors in regards to patient care
- Managing 300+ therapist in 10 cities and roughly 4500 visits per week
- Coordinating therapist schedules with patient availability
- Compiling reports on patient availability and area
- Verifying patients' insurance and authorization
- Assisting with State and insurance audits
- Making sure charts are in compliance.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Performed forecasting to identify necessary changes for supply chain business.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Cultivated interpersonal skills by building positive relationships with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Excellent communication skills, both verbal and written
- Managed time efficiently in order to complete all tasks within deadlines
Office Coordinator
Cody Pools
03.2008 - 02.2011
- Lead reporting to track active leads
- Receiving, entering and maintaining all sales contracts
- Creating construction folders for superintendents for once jobs are approved
- Paying Invoices from sub-contractors
- Creating reports of sales for each individual salesperson
- Maintained phones, filing system, mail, office supplies and all receptionist duties
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Marketing Administrative Assistant
New Cars Inc
07.2006 - 02.2008
- Lead reporting to track active leads and establish point of contact
- Website inventory updates for on-line marketing
- Update quarterly print advertising for partner promotion
- Log, organize and report commission tracking for third party associates
- Responsible for purchase orders and factory warranty submissions
- Maintained phones, filing system, mail, office communication, office supplies and all receptionist duties
- Fill in for accounting department when short staffed, vacation and absent
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
GED -
El Cajon Valley High School
El Cajon, CA06.1996
Skills
Correspondence Management
- Quality Assurance
- Project Management
- Quality Control
- Schedule Coordination
- Customer Service Expertise
- Office support (phones, faxing, filing)
- Audit support
- Research Support
Timeline
Area Support Manager
Circle Of Care Home Health
02.2011 - Current
Office Coordinator
Cody Pools
03.2008 - 02.2011
Marketing Administrative Assistant
New Cars Inc
07.2006 - 02.2008
GED -
El Cajon Valley High School
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