Jen Tomlin

• Elevated property sales via targeted marketing for commercial listings, fostering increased client satisfaction and repeat business.
• Conducted market research for optimized pricing strategies, maximizing profitability.
• Managed end-to-end client relationships, overseeing contracts, negotiations, and sales processes, surpassing customer expectations. Implemented effective marketing strategies for increased sales and client acquisition.

• Enhanced client satisfaction and loyalty through exceptional customer service and open communication, driving repeat business and referrals.
• Negotiated favorable contract terms, ensuring successful real estate transactions.
• Established strong client relationships by fostering clear communication and trust, collaborating with professionals to streamline the sales process.

-Promotion Legal Dept. Manager: October 2019 - May 2022

-Promotion Sr. Case Manager: October 2018 - October 2019

-Case Manager II: October 2015 - October 2018

• Co-managed a 40-member team of tax professionals, including Attorneys, IRS Enrolled Agents, Case Managers and Legal Assistants providing tax resolution services for State and Federal Tax liabilities.
• Increased team productivity through streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans with performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management, fostering strong cross-functional collaborations.

Sr. Case Manager:

• Promoted to oversee a 15-member Case Manager team, ensuring adherence to quality standards, deadlines, and legal compliance, after obtaining IRS Enrolled Agent license.
• Enhanced client outcomes with tailored case management plans, streamlined processes, and improved team collaboration through clear communication and a supportive environment.

Case Manager II:

• Achieved positive client outcomes through comprehensive case management plans for 350 cases, negotiating millions in State and Federal tax relief.
• Compiled financial statements and conducted in-depth financial analysis for negotiation.
• Enhanced communication with clients through consistent follow-ups, coordinated essential services, and collaborated with multidisciplinary teams to address client needs.

• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Prepare purchase orders, invoices, reports, memos, letters, and financial statements using Microsoft Suite programs

• Implemented efficient organizational systems, streamlining accounting processes.
• Enhanced financial reporting accuracy through meticulous account reconciliation, while also managing the preparation of monthly financial statements and handling purchase orders and expense report reconciliation.

• Enhanced financial accuracy by reconciling accounts and identifying discrepancies, reducing errors in financial reporting.
• Improved cash flow management through timely invoicing and the collection of outstanding receivables.

• Researched and compiled compliance information for multi-state statutes, preserving contractor's rights for mechanic's liens in California, Oregon, Arizona, and Nevada.
• Enhanced customer satisfaction by promptly addressing concerns and fostering collaboration among team members through clear communication and regular meetings.