Jena Almodovar
Romeoville,IL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization, articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Sales Associate
Dicks Sporting Goods
10.2022 - Current
- Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
- Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
- Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.
- Take all-hands-on-deck approach to support team through the store.
- Perform other tasks as assigned by management.
Athletic Coordinator
Romeoville Recreation Center
03.2016 - 01.2020
- Assigned schedules and specific tasks to workers for optimal coverage.
- Monitored workers for performance, professionalism and service quality.
- Helped staff customize plans for specific groups based on age or ability level.
- Maintaining official records and time/score keeping of athletic leagues or programs, instructing sports classes, supervising site supervisors on shift, operating official scoreboards.
- Assisting instructors with the set-up and clean-up of programs, and setting up facility/equipment either indoors or outdoors for athletic leagues or programs.
- Additional duties such as working events and assisting other departments within the Recreation Center Tasks.
Education
Bachelor of Arts - Business Communications
Wisconsin Lutheran College
Milwaukee, WI12.2023
High School Diploma -
Romeoville High School
Romeoville, IL05.2019
Freshman & Sophomore Year
Montini Catholic High School
Lombard, ILSkills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Strong Communication and Interpersonal Skills
- Organization and Time Management
- Developing Presentations and Reports
- Customer Service
- Problem-Solving
- Multitasking Strengths
Timeline
Sales Associate
Dicks Sporting Goods
10.2022 - Current
Athletic Coordinator
Romeoville Recreation Center
03.2016 - 01.2020
Bachelor of Arts - Business Communications
Wisconsin Lutheran College
High School Diploma -
Romeoville High School
Freshman & Sophomore Year
Montini Catholic High School
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