Jena Brooks

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

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• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software and oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.