Jena Howarth
Butler,Ohio
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ECR/RevLocal
12.2010 - 04.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered customers questions concerning their internet service.
- provided technical support.
- Updated account information to maintain customer records.
STNA
Ohio Eastern Star Home
02.2009 - 12.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and communicated important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Clear Fork High School
Bellville, OH05.2007
Skills
- Customer Relations
- Microsoft Word
- Account Management
- Microsoft PowerPoint
- Active Listening
- Credit Card Payment Processing
- Microsoft Excel
- Multi-Line Telephone Operation
- Problem-Solving Ability
- Critical Thinking
- Money Handling Abilities
- Typing Proficiency
- Managing Multiple Tasks
- Records Preparation
- Medical Terminology Knowledge
- Customer Service
- Call Center Operations
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
ECR/RevLocal
12.2010 - 04.2013
STNA
Ohio Eastern Star Home
02.2009 - 12.2010
High School Diploma -
Clear Fork High School