Overview
Work History
Education
Skills
Timeline
Generic

Jena Howarth

Butler,Ohio

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ECR/RevLocal
12.2010 - 04.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered customers questions concerning their internet service.
  • provided technical support.
  • Updated account information to maintain customer records.

STNA

Ohio Eastern Star Home
02.2009 - 12.2010
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored, tracked, and communicated important patient information to healthcare staff to help optimize treatment planning and care delivery.

Education

High School Diploma -

Clear Fork High School
Bellville, OH
05.2007

Skills

  • Customer Relations
  • Microsoft Word
  • Account Management
  • Microsoft PowerPoint
  • Active Listening
  • Credit Card Payment Processing
  • Microsoft Excel
  • Multi-Line Telephone Operation
  • Problem-Solving Ability
  • Critical Thinking
  • Money Handling Abilities
  • Typing Proficiency
  • Managing Multiple Tasks
  • Records Preparation
  • Medical Terminology Knowledge
  • Customer Service
  • Call Center Operations
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

ECR/RevLocal
12.2010 - 04.2013

STNA

Ohio Eastern Star Home
02.2009 - 12.2010

High School Diploma -

Clear Fork High School

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Jena Howarth