Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jena Johnson

Bellaire

Summary

Outpatient Supervisor at Neurobehavioral Medicine Consultants with strong expertise in case management and patient advocacy. Demonstrated success in improving operational efficiency and maintaining HIPAA compliance. Proficient in crisis intervention and team collaboration, leading to enhanced patient care outcomes and a supportive environment for both staff and clients.

Overview

5
5
years of professional experience

Work History

Outpatient Supervisor

Neurobehavioral Medicine Consultants
Bellaire
05.2025 - Current
  • Updated documentation to ensure accuracy and adherence to established standards
  • Supervise outpatient case management staff.
  • Disperse proper caseloads to outpatient case management.
  • Ensure outpatient patients are receiving proper assistance and care required.
  • Facilitate interdisciplinary team meetings to discuss patient care plans and outcomes.
  • Oversaw daily operations of the outpatient clinic, including staffing assignments and workflow processes.
  • Coordinated recruitment efforts to fill open positions within the department.
  • Assisted with training new staff members on relevant policies and procedures related to their job duties.
  • Performed regular audits of medical records for accuracy and completeness.
  • Managed, monitored, and supervised all aspects of Outpatient Services, including patient scheduling and registration.
  • Collaborated with other departments to resolve any issues or concerns related to patient care services.
  • Provided direct supervision to clinical staff members in the delivery of quality care services.
  • Monitored employee attendance to ensure adherence to company policy.
  • Implemented new strategies for improving operational efficiency and customer satisfaction levels within the department.
  • Maintained a safe working environment by monitoring safety protocols and ensuring proper security measures were in place at all times.

Court Liaison

Neurobehavioral Medicine Consultants
Bellaire
02.2022 - Current
  • Perform a prescreen to determine the level of care criteria met.
  • Communicate with judges, attorneys, and prosecutors.
  • Advocating for the acquisition of services and resources necessary to implement the service plan recommended.
  • Deliver individualized treatment tailored to specific needs.
  • Attending treatment team meetings and status reviews.
  • Building rapport and enhancing strategic collaborations with community partners.
  • Drafted correspondence related to court matters and ensured the timely delivery of such items as recommendation reports and monthly progress court reports.
  • Maintained communication with court personnel regarding court proceedings and case updates.
  • Execute all assigned duties and additional responsibilities as needed.
  • Promote company through targeted advertising strategies.

PHP/IOP Case Management

Neurobehavioral Medicine Consultants
Bellaire
04.2020 - 02.2022
  • Coordinate group activities to enhance collaboration
  • Support patients in completing insurance applications and enhancing daily living skills requiring assistance.
  • Attended trainings related to best practices in case management so that up-to-date knowledge was maintained.
  • Provided case management services to clients with mental health and substance abuse issues.
  • Counseled clients regarding substance use disorder treatments including medication assisted therapies.
  • Supported clients in navigating the court system by providing advocacy services.
  • Provided crisis intervention services including stabilization of acute symptoms of mental illness or substance abuse issues.
  • Collaborated with other professionals such as psychiatrists, probation officers, attorneys, school personnel to coordinate care for clients.
  • Evaluated client needs, developed treatment plans, and monitored progress towards goals.
  • Conducted assessment interviews with clients and family members to gather information on social history, current functioning, and service needs.
  • Actively participated in regular supervision sessions with supervisor to receive feedback regarding performance.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

Education

Associate of Applied Science - Cosmetology

Scott Cosmetology College
Wheeling, WV
05-2004

High School Diploma -

Bellaire High School
Bellaire, OH
05-2003

Skills

  • Substance abuse and mental health counseling
  • Documentation review and accuracy
  • Data entry and trackers
  • Care plan development
  • Case management and coordination
  • Patient advocacy and relations
  • Team collaboration
  • Crisis intervention strategies
  • Group leadership skills
  • Time management techniques
  • Scheduling coordination
  • HIPAA compliance expertise
  • Decision-making abilities
  • Patient care coordination

References

References available upon request.

Timeline

Outpatient Supervisor

Neurobehavioral Medicine Consultants
05.2025 - Current

Court Liaison

Neurobehavioral Medicine Consultants
02.2022 - Current

PHP/IOP Case Management

Neurobehavioral Medicine Consultants
04.2020 - 02.2022

Associate of Applied Science - Cosmetology

Scott Cosmetology College

High School Diploma -

Bellaire High School

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