Jena Kahok
Oakland Park,Florida
Summary
Dynamic professional with extensive experience in customer service and team leadership at Pura Vida Miami. Proven ability in inventory management and effective communication, driving operational excellence and enhancing guest satisfaction. Skilled in problem-solving and labor monitoring, consistently motivating teams to achieve high-quality service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Pura Vida Miami
Fort Lauderdale, FL
12.2023 - Current
- Assist in monitoring labor, inventory, and operational procedures while delivering high quality customer service.
- Motivate and lead team members to uphold the same quality care.
- Work hands-on throughout the entire facility.
Hostess / Store Ambassador
Ford's Garage
Plantation, FL
09.2023 - 12.2023
- Deliver quality guest service while taking reservations, seating guests, and maintaining a circuit of service throughout the restaurant.
- Greeting guests at their tables during their visit to answer any questions to their dining experience or our new team service model.
Cashier / Front & Back of House
Delicious Raw
Davie, FL
06.2021 - 09.2023
- Assist guests with placing their orders, handling cash and credit card payments.
- Specialized in customer care while simultaneously completing orders.
- Also put away FEDEX and other shipments that came into the store on a weekly basis.
Cashier
FiveBelow
Davie, FL
12.2020 - 06.2021
- Assist guests with their purchases and their returns if they need to return items.
- Help stock the floor with products when needed, help recover the floor when needed.
- Did tasks such as take backs, in which I returned the items back to their correct location.
- Handle money very well and is able to assist in credit card payments.
Usher / Concessions / Guest Services
Paragon Ridge 8
Davie, FL
07.2019 - 01.2021
- Assisted guests with finding their seats.
- Took our guests orders and served them their food and drinks.
- Prepared the popcorn and cleaned the equipment when I finished for the night.
- Accepted their tickets to enter the movie.
- Sold movie tickets to our guests.
- Cleaned and straightened up the theaters when the movie(s) finished and had them ready for the next showing.
Cashier / Front of House
Chick-Fil-A
Broward Mall
10.2018 - 07.2019
- To assist guests by helping them place their orders, handing out the orders when the food is ready and as well as bagging the food.
- I accepted cash or credit payments when at the register.
Education
High School Diploma -
WESTERN HIGH SCHOOL
Davie, FL06.2021
Associate of Arts -
BROWARD COLLEGE
Davie, FLSkills
- Problem solving
- Effective communication
- Customer relationship management
- Inventory management
- Team leadership
- Operational procedures
- Employee relations
- Labor monitoring
Languages
Spanish
Limited
Certification
- ServSafe Manager certified.
Affiliations
Animal Caretaker
Lego Enthusiast
Beginner Gardener
References
References available upon request.
Timeline
Assistant General Manager
Pura Vida Miami
12.2023 - Current
Hostess / Store Ambassador
Ford's Garage
09.2023 - 12.2023
Cashier / Front & Back of House
Delicious Raw
06.2021 - 09.2023
Cashier
FiveBelow
12.2020 - 06.2021
Usher / Concessions / Guest Services
Paragon Ridge 8
07.2019 - 01.2021
Cashier / Front of House
Chick-Fil-A
10.2018 - 07.2019
High School Diploma -
WESTERN HIGH SCHOOL
Associate of Arts -
BROWARD COLLEGE