Kendall Clark
Dothan
Summary
Reliable and service-focused professional with over 6 years of experience in hospitality, insurance, and customer service. Proven ability to manage front desk operations, assist clients efficiently, and support management teams. Skilled communicator with a passion for helping others and maintaining smooth daily operations in fast-paced environments.
Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
DoubleTree by Hilton
Dothan
05.2020 - 01.2024
- Supervised daily hotel operations including front desk, housekeeping, and guest services.
- Delivered outstanding customer service, resolving guest concerns promptly.
- Hired, trained, and managed staff for peak performance.
- Assisted with budgeting, inventory, and vendor coordination.
- Collaborated with management to improve guest satisfaction and operational flow.
Front Desk Representative
Country Financial Insurance
Panama City
01.2018 - 01.2020
- Greeted clients and answered incoming calls in a professional and courteous manner.
- Scheduled appointments and managed calendars for multiple agents.
- Handled policy inquiries and assisted with basic customer service needs.
- Maintained organized records and performed administrative duties such as data entry, scanning, and filing.
- Supported agents by preparing documents and providing excellent client support.
Education
High School Diploma -
Arnold High School
Panama City Beach, FLSkills
- Customer Service
- Client Relations
- Front Desk
- Administrative Support
- Scheduling
- Calendar Management
- Conflict Resolution
- Problem Solving
- Staff Supervision
- Team Support
- Microsoft Office
- Insurance Software
- Hotel Software
- Organization
- Communication
- Conflict resolution
- Data entry
- Administrative support
- Effective communication
- Problem solving
- Operational efficiency
- Time management
- Problem-solving
- Assertiveness
- Positive and professional
- De-escalation techniques
- Follow-up skills
- Call center operations
- Customer service
- Training and development background
- Workflow coordination
- Task prioritization
- Organizational skills
- Self motivation
- Written communication
References
Available upon request.
Timeline
Assistant General Manager
DoubleTree by Hilton
05.2020 - 01.2024
Front Desk Representative
Country Financial Insurance
01.2018 - 01.2020
High School Diploma -
Arnold High School