Jena Kirsch
Highmark Health
Pittsburgh,Pennsylvania
Work Preference
Work Type
Contract WorkFull TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsSummary
Results-driven Care Coordinator with expertise in multidisciplinary collaboration, patient advocacy, and case management. Committed to enhancing health outcomes through effective communication and streamlined processes.
14
years of professional experience
Work History
Care Coordinator
3 Years 9 Months- Coordinated patient care plans to enhance health outcomes and streamline services.
- Collaborated with multidisciplinary teams to ensure continuity of patient care across various settings.
- Monitored patient progress and adjusted care strategies based on evolving needs and feedback.
- Facilitated communication between patients, families, and healthcare providers for improved understanding and support.
Senior Medical Assistant
4 Years- Guided junior medical assistants to develop skills and support team performance through targeted training programs.
- Introduced electronic health record systems to enhance patient data management and streamline workflow.
- Managed patient scheduling and follow-ups to improve appointment consistency and satisfaction.
- Minimized patient wait times by efficiently managing tasks and patient flow during peak hours.
- Arranged referrals to specialists and collaborated with external healthcare providers for continuous patient care.
- Boosted clinic productivity by training medical assistants in effective techniques and standards.
- Informed patients about health maintenance practices to encourage wellness through preventive care.
- Enhanced office efficiency by simplifying appointment scheduling and refining workflow processes.
- Oversaw daily patient care operations to maintain protocol adherence and high-quality service.
- Recorded patient medical history, vital signs, and current issues during intake.
- Handled telephone inquiries to provide office information and direct calls appropriately.
- Educated patients on medication, procedures, and care plan instructions.
- Trained new staff in procedures and policies.
Assistant Clinical Manager
5 Years 10 Months- Oversaw daily operations to ensure compliance with healthcare regulations and best practices.
- Developed training programs to enhance staff performance and patient care standards.
- Implemented process improvements, resulting in increased operational efficiency within clinical teams.
- Collaborated with multidisciplinary teams to optimize patient flow and resource allocation.
- Facilitated communication between departments to enhance collaborative care initiatives.
- Mentored junior staff, fostering professional development and skill enhancement within the team.
- Managed inventory control processes, ensuring timely ordering of supplies while reducing waste and maintaining budgetary targets.
- Contributed to the development of new policies and procedures, incorporating stakeholder input for maximum effectiveness.
- Served as a liaison between department leadership and frontline staff, relaying concerns and facilitating problem resolution.
- Managed staff scheduling, ensuring adequate coverage while minimizing overtime costs.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge of industry best practices and policy changes.
- Streamlined administrative processes for efficient team coordination and improved patient outcomes.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
Associate of Applied Science
Skills
Case management
Documentation
Patient education
Organizational skills
Patient advocacy
Documentation proficiency
Multidisciplinary team collaboration
Scheduling
Care planning
Insurance practices
Organizational standards
Health literacy
Problem-solving
Time management
Multitasking and organization
Clear communication
Team collaboration
HIPAA compliance
Active listening
Verbal and written communication
Timeline
Care Coordinator
Highmark Health
01.2023 - Current
Senior Medical Assistant
Allegheny Health Network
01.2019 - 01.2023
Assistant Clinical Manager
Allegheny Health Network
03.2013 - 01.2019
Western School of Health & Buisness
Associate of Applied Science