Summary
Overview
Work History
Education
Skills
Timeline
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Jena Leslie

Lansing

Summary

Proven track record at UPS, excelling in customer relations and sales strategy development. Skilled in package handling and strong problem-solving abilities, I am committed to meeting deadlines and improved operational efficiency.

Detail-oriented individual with exceptional communication and a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on communication and supporting team objectives.

Overview

26
26
years of professional experience

Work History

Shipt Delivery Associate

Shipt
03.2018 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Administrative Assistant

The Plant Professionals
03.2014 - 03.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided quotes for Customers via Sales force.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Sales Manager

UPS
02.2008 - 07.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Damage Prevention Specialist

UPS
09.1999 - 02.2008
  • Provided training and consultation Servies to UPS Customers, UPS Drivers and Warehouse staff to improve performance in packaging handling to reduce damage incidents.
  • Oversaw team and managed scheduling and performance evaluations.
  • Maintained detailed records of damage incidents for District Reporting, enabling proper analysis for future preventative measures.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Reduced damage incidents by implementing proactive prevention strategies and conducting regular site inspections.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.

Education

2 Classes Short of Associates Degree - Business Administration And Management

Lansing Community College
Lansing, MI

Skills

  • Provides Customer Satisfaction utilizing excellent communication and listening skills
  • Care in Package handling
  • Excels in a fast paced environment with experience in multi-tasking
  • Utilizes empathy and a positive attitude when handling customer interaction
  • Uses Time Management experience to adhere to deadline requirements
  • Dependable and reliable
  • Cooperative and supportive when working with others

Timeline

Shipt Delivery Associate

Shipt
03.2018 - Current

Administrative Assistant

The Plant Professionals
03.2014 - 03.2017

Sales Manager

UPS
02.2008 - 07.2013

Damage Prevention Specialist

UPS
09.1999 - 02.2008

2 Classes Short of Associates Degree - Business Administration And Management

Lansing Community College

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Jena Leslie