Jena-Marie Ortiz
La Verne,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Associate
In-N-Out
07.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
Dog Daycare Attendant
Southpark Doggie Adventureland
02.2022 - 05.2022
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Hostess
Chase's Restaurant
09.2020 - 09.2021
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Reconciled cash and credit card transactions to maintain accurate records.
Food Server
Flame Broiler
07.2019 - 07.2020
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Organized and replenished supplies at food stations to optimize team performance.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Receptionist
Little Kuts Glendora
01.2015 - 04.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Food Service Worker
Grandma Pucci's Homemade Ice Cream
07.2017 - 12.2017
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Observed customer purchases in line and differentiated between standard portions.
Education
Bachelor of Arts - Psychology
University of La Verne
La Verne, CA05.2023
Bachelor of Arts - Psychology
Marymount California University
Rolling Hills, CAAssociate of Arts - Psychology
Mount San Antonio College
Walnut, CA06.2021
Skills
- Self-Motivated
- Active Listening and Communication
- Customer-Oriented
- Personable and Friendly
- Reliable and Trustworthy
- Time Management and Prioritization
Internships
Pasadena Police Department Spring 2023
Athletics
- Mount San Antonio College Softball
- Marymount California University Softball
Timeline
Associate
In-N-Out
07.2022 - Current
Dog Daycare Attendant
Southpark Doggie Adventureland
02.2022 - 05.2022
Hostess
Chase's Restaurant
09.2020 - 09.2021
Food Server
Flame Broiler
07.2019 - 07.2020
Food Service Worker
Grandma Pucci's Homemade Ice Cream
07.2017 - 12.2017
Receptionist
Little Kuts Glendora
01.2015 - 04.2018
Bachelor of Arts - Psychology
University of La Verne
Bachelor of Arts - Psychology
Marymount California University
Associate of Arts - Psychology
Mount San Antonio College
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