Jena Michalski
Fort Lauderdale,FL
Summary
Dynamic Customer Service Associate with a proven track record at The Home Depot, where I excelled in delivering outstanding customer satisfaction and efficiently resolving concerns. My strive to help and advocate for my customer will transfer over to the patients. I am committed to providing the highest level of care to patients and work as a team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Home Depot
03.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly.
- Handled ordering, shipping, and refunding merchandise.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Education
Paramedic - Emergency Medicine
Broward College
Fort Lauderdale, FL08-2024
EMT - Emergency Medicine
Broward College
Fort Lauderdale, FL05-2023
High School Diploma -
Nova High School
Davie07-2021
Skills
- Vital signs monitoring
- IV administration
- Patient assessments
- EKG monitoring
- Direct patient care
- CPR
- Reporting and documentation
- Patient management
- Triaging
- Medication administration
Accomplishments
- Received 12 "Homer badges" which is a recognition from management for great customer service and team work.
- Received "Customer Service All-Star" award in December 2024 from management for my customer service and teamwork within the year.
Certification
- EMT- Emergency Medical Technician (National and State)
- EMT-P- Emergency Medical Technician- Paramedic (National and State)
- BLS
- ACLS
- PALS
Timeline
Customer Service Associate
The Home Depot
03.2020 - Current
Paramedic - Emergency Medicine
Broward College
EMT - Emergency Medicine
Broward College
High School Diploma -
Nova High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Carter GovernaleCarter Governale
Sales Associate at The Home DepotSales Associate at The Home Depot
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX