Emma Martin
Bethalto,IL
Summary
Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Kohl's
, IL
08.2020 - Current
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Responded to customer inquiries via phone, email and chat.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Greeted customers and identified their needs.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Associate
Elevate Trampoline Park
Peoria, IL
09.2018 - 03.2020
- Built relationships with customers by providing friendly customer service.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Facilitated efficient clean-up of event space before departure.
- Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.
- Assisted customers in signing waivers and understanding rules.
- Inspected trampoline bed for wear and tear regularly.
- Instructed patrons on safe use of equipment, including proper form for jumping activities.
Education
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
Edwardsville, IL12-2024
Bachelor of Science - Biology
Southern Illinois University Edwardsville
Edwardsville, IL05-2023
Skills
- Team Collaboration
- Safety Regulations
- Guest Services
- Privacy and confidentiality
- ADL Assistance
- Basic nursing care
- Medical Documentation
- Regulatory Compliance
- Vital signs monitoring
- Task Prioritization
- Direct Patient Care
- Patient Monitoring
- Infection control standards
Certification
- BLS certification
References
References available upon request.
Timeline
Customer Service Associate
Kohl's
08.2020 - Current
Associate
Elevate Trampoline Park
09.2018 - 03.2020
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
Bachelor of Science - Biology
Southern Illinois University Edwardsville
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