Jena Munoz
Lake Worth
Summary
Seeking a position where my strong administrative background and my ability to execute a variety of projects simultaneously will be utilized.
Overview
26
26
years of professional experience
Work History
Vascular Tech/Medical Biller, Accounts Receivable
Physolutions Of South Florida
Palm Beach County
10.2019 - Current
- The ability to handle customer service and multi-phone line usage, able to delegate irrational scenarios with clients, and pursue to lead customer satisfaction
- Worked with software credit soft, ideal imaging, and echosign
- Cleared a copious amount of calls within meeting quota hours.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Posted payments and collections on regular basis.
- Used data entry skills to accurately document and input statements.
Aquatic Rehabilitation, Back Saver
Palm Beach Therapy
05.2012 - 11.2016
- Prepare treatment areas and electrotherapy equipment for use by physiotherapists
- Perform postural drainage, percussions and vibrations, and teach deep breathing exercises to treat respiratory conditions
- Instruct, motivate, safeguard and assist patients as they practice exercises and functional activities
- Confer with physical therapy staff and others to discuss and evaluate patient information for planning, modifying, and coordinating treatment
- Administer active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, water, and electrical modality treatments, such as ultrasound
- Observe patients during treatments to compile and evaluate data on patients' responses and progress, and report to physical therapist
- Measure patients' range-of-joint motion, body parts, and vital signs to determine effects of treatments or for patient evaluations
- Secure patients into or onto therapy equipment
- Fit patients for orthopedic braces, prostheses, and supportive devices, such as crutches
- Train patients in the use of orthopedic braces, prostheses, and supportive devices
- Transport patients to and from treatment areas, lifting and transferring them according to positioning requirements
- Monitor operation of equipment and record use of equipment and administration of treatment
- Clean work area and check and store equipment after treatment
- Assist patients to dress, undress, and put on and remove supportive devices, such as braces, splints, and slings.
- Improved clinic efficiency by streamlining scheduling processes and optimizing patient flow.
- Supervised a team of skilled therapists, ensuring high-quality care for patients with various physical conditions.
- Enhanced patient outcomes by developing and implementing customized physical therapy treatment plans.
- Maintained up-to-date knowledge of industry trends and advancements in physical therapy treatments by attending conferences and workshops regularly.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
American Med Care
01.2010 - 01.2012
- Administer active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, water, and electrical modality treatments, such as ultrasound
- Observe patients during treatments to compile and evaluate data on patients' responses and progress, and report to physical therapist
- Measure patients' range-of-joint motion, body parts, and vital signs to determine effects of treatments or for patient evaluations
- Secure patients into or onto therapy equipment
- Fit patients for orthopedic braces, prostheses, and supportive devices, such as crutches
- Train patients in the use of orthopedic braces, prostheses, and supportive devices
- Transport patients to and from treatment areas, lifting and transferring them according to positioning requirements
- Monitor operation of equipment and record use of equipment and administration of treatment
- Clean work area and check and store equipment after treatment
- Assist patients to dress, undress, and put on and remove supportive devices, such as braces, splints, and slings
- Team player with front desk and other staff, Multi task therapies and front desk work
Receptionist/Senior front desk/Managerial Duties Operator
Hippocrates Health Institute
01.2004 - 01.2009
- Provided telephone support at the reception area
- Scheduled appointments for high cliental
- Multitasked data entry/filing while assisting in the training of front desk staff
- Performed customer service role, effectively dealing with client problems
- Up sold certain therapies for the company
- Regaling new inventory as well as selling inventory.
Administrator Asst
Baso Restaurant Associate
01.1998 - 01.2004
- Performed customer service role, effectively dealing with client problems
- Performed financial functions including accounts payable and receivable
- Provided telephone support to clients
- Coordinated multiple priorities and projects
- Updated client database with accurate up-to-date information
- Demonstrated the ability to maintain composure and work efficiently in a fast paced environment
- Managed internal and external mail.
Education
Associate of Science - PTA
South University
West Palm Beach05.2017
High School Diploma -
Chaminade Madonna College Preparatory School
Hollywood, FL07.2002
Skills
- Microsoft Windows XP
- Microsoft Office XP Professional
- Microsoft Word
- Excel
- PowerPoint
- Access
- Outlook Express
- Scheduling program milano
- Pc charge
- HIPAA Compliance Certification
- Clerical Support
- Medical Terminology Expert
- Customer Service
- Insurance Claims Processing
- HIPAA Compliance
- Data Entry
- ICD-10
- Medical Billing
- Problem Solving
- Data Entry Accuracy
- Payment Processing
- Postage Determination
Skills Experience
True, True, True, True, True, True, True, True, True, True, True, True, True
References
- Matthew Michael Hill, 1 (561) 222-7905
- Dr. Barry, 1 (561) 762-7390
- Dr. Aprili, 1 (561) 951-9669
- David Schulsmeyer, 1 (561) 628-8512
- Vivian Dice, 561-350-0075
Languages
Spanish
Native or Bilingual
Timeline
Vascular Tech/Medical Biller, Accounts Receivable
Physolutions Of South Florida
10.2019 - Current
Aquatic Rehabilitation, Back Saver
Palm Beach Therapy
05.2012 - 11.2016
American Med Care
01.2010 - 01.2012
Receptionist/Senior front desk/Managerial Duties Operator
Hippocrates Health Institute
01.2004 - 01.2009
Administrator Asst
Baso Restaurant Associate
01.1998 - 01.2004
Associate of Science - PTA
South University
High School Diploma -
Chaminade Madonna College Preparatory School