Jena Wagner
Kent,OH
Summary
Hardworking and dependable sophomore at Kent State University with strong experience in customer service, direct support, and business-related roles. Proven ability to manage multiple responsibilities while providing exceptional service and contributing to business and marketing strategies. Looking to leverage these skills in a role that fosters personal and professional growth.
Overview
6
6
years of professional experience
Work History
Direct Support Professional (DSP)
KBY Services
05.2023 - Current
- Supported individuals with disabilities in day-to-day tasks
- Assisted with personal care, community outings, and skill-building activities
- Collaborated with team members to ensure individualized care plans were followed
Car Hop & Kitchen
Woody's Root beer Stand
05.2021 - Current
- Delivered food orders to customers in a timely manner
- Prepared food and maintained kitchen cleanliness
- Provided friendly and efficient service to ensure customer satisfaction
- Trained Coworkers
- Responsible for handling cash
Waitress
Milk and Honey
10.2021 - 04.2023
- Provided excellent customer service in a fast-paced environment
- Took orders, served food, and managed customer requests
- Assisted in maintaining cleanliness and organization of dining areas
- Trained Coworkers
- Used cash registers and credit card machines to cash out customers.
VP of Marketing
GlenOak Business Academy
01.2019 - 01.2023
- Co-founded Junior Achievement Company, served as VP of Marketing
- Led marketing efforts for Junior Achievement Company
- Created graphic designs and product branding materials
- Managed social media accounts and content delivery for promotional purposes
- Designed and delivered company presentations
Education
Some College (No Degree) -
Kent State University
Kent, OHGlenOak High School
Canton, OH05.2023
Skills
- Customer service
- Teamwork
- Time management
- Communication
- Team Leadership
- Social Media Management
- Compassionate Caregiving
- Marketing & Branding
- Strong Work Ethic
- Cash Handling
Accomplishments
- Stark Tank 1st Place Winner (2023)
- $1000 NEO Microgrant Winner (2023)
- Academic Letter Recipient (2022)
- 3-Year Varsity Letterman Softball
Timeline
Direct Support Professional (DSP)
KBY Services
05.2023 - Current
Waitress
Milk and Honey
10.2021 - 04.2023
Car Hop & Kitchen
Woody's Root beer Stand
05.2021 - Current
VP of Marketing
GlenOak Business Academy
01.2019 - 01.2023
Some College (No Degree) -
Kent State University
GlenOak High School