JENA WASHINGTON
DALLAS,TX
Summary
Dynamic Academy Trainer at Walmart At Neighborhood Market with a proven track record in developing impactful training programs that enhance operational efficiency. Skilled in innovative problem-solving and effective communication, I Committed to excellence in training and team building.
Overview
15
15
years of professional experience
Work History
Academy Trainer
Walmart At Neighborhood Market
04.2025 - Current
- Developed training programs for new associates to enhance operational efficiency and customer service skills.
- Facilitated onboarding sessions, ensuring new hires understood policies, procedures, and company culture.
- Evaluated team performance, providing constructive feedback to improve productivity and engagement levels.
- Collaborated with management to implement best practices for inventory management and merchandising strategies.
- Coordinated cross-departmental initiatives aimed at improving overall store operations and customer satisfaction levels.
- Organized regular team-building events and off-field activities to foster unity within the squad.
- Addressed disciplinary issues swiftly but fairly, maintaining a high standard of professionalism within the environment at all times.
Cashier
Wal-Mart Supercenter
05.2023 - 04.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained accurate cash drawer balances during shifts.
Order Picker
Marley Spoon
10.2021 - 04.2022
- Implemented corrective measures for discrepancies in orders, improving accuracy of shipments.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
Order Picker
Target Distribution Center
01.2019 - 09.2021
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Selected, picked, and packed merchandise according to specified order requirements.
- Maintained accurate inventory counts through regular cycle counts and quality checks.
- Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
- Managed workflow during peak hours to ensure timely completion of all orders received.
- Excellent communication skills, both verbal and written.
Supervisor Food Vendor
Sorrells Enterprises LLC
04.2011 - 04.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained accurate cash drawer balances during shifts.
Education
Associate of Science - Medical Technology
ATI Training Center
Dallas, TX08-2008
High School Diploma -
South Oak Cliff H.S.
Dallas, TX05-2003
Skills
- Motivational techniques
- Injury prevention
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Critical thinking
- Team building
- Goal setting
Address
6031 Blunter Street
Timeline
Academy Trainer
Walmart At Neighborhood Market
04.2025 - Current
Cashier
Wal-Mart Supercenter
05.2023 - 04.2025
Order Picker
Marley Spoon
10.2021 - 04.2022
Order Picker
Target Distribution Center
01.2019 - 09.2021
Supervisor Food Vendor
Sorrells Enterprises LLC
04.2011 - 04.2018
Associate of Science - Medical Technology
ATI Training Center
High School Diploma -
South Oak Cliff H.S.