Jenae Israel
Three Forks,MT
Summary
Hospitality management with 16 years of experience in my current role. I have been instrumental in growing our clientele and revenues, while fostering a strong company culture and maintaining our excellent reputation. I have dedicated my career to promoting professional high standards in every guest interaction and operational detail. My extensive experience provides me with a unique institutional perspective that allows me to anticipate challenges before they arise and mentor our staff with a deep understanding of our core values. I have successfully managed a department of up to 50 employees, ensuring high standards across all operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front of House Restaurant Manager
The Sacajawea Hotel
Three Forks, MT
04.2010 - Current
- Managed restaurant operations on a daily basis to enhance guest satisfaction and maintain high service standards.
- Developed and implemented training programs to enhance staff knowledge of menu offerings and improve customer service standards.
- Designed and enforced cost control strategies aimed at optimizing inventory management and minimizing waste.
- Engaged with culinary team to innovate menu items, ensuring alignment with seasonal trends and enhancing guest satisfaction.
- Managed staffing and scheduling strategies to enhance service efficiency during high-demand periods.
- Assessed customer insights to drive improvements in service quality and expand menu variety.
- Coordinated regular meetings to promote effective communication, resolve issues, and share successful strategies among team members.
- Established strong relationships with vendors to negotiate favorable terms for supplies and services.
- Performed thorough reconciliation of cash and credit card transactions to uphold financial accuracy.
- Managed daily tracking of sales transactions and invoices, facilitating accurate and timely financial reporting.
- Administered payroll and timekeeping systems to ensure accurate record-keeping for onboarding and offboarding employees.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Skills
- Food Safety and Compliance
- Promotional Planning and Executing
- Reservation Management
- Event Coordination
- Catering Coordination
- Menu Building and Pricing
Certification
- Servsafe Alcohol Certification
Timeline
Front of House Restaurant Manager
The Sacajawea Hotel
04.2010 - Current