Je'Nae Peters
Covington,LA
Summary
Market-savvy Department Lead offering operational management expertise in HVAC sales development, service solutions, and customer satisfaction. Passionate about driving strategic growth and market expansion. Expertise in leading high-performing teams.
Overview
15
15
years of professional experience
Work History
Department Coordinator
DH Pace
02.2025 - Current
- Assist in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
- Organized and maintained department records for easy access and regulatory compliance.
- Developed and implemented training programs to enhance staff skills and productivity.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Dispatching jobs for auto and overhead door mechanics.
Lead Facilitator of Client Relations and Contract Management
CMC Corporate Solutions
06.2022 - 11.2024
- Monitors and analyzes sales performance metrics and trends to build sales and marketing strategies
- Oversight of 40+ techs scheduling, material purchases, and contract billing.
- Liaison between executive leadership and vendors for subcontract development and management
- Cultivates and maintains relationships with key customers, resulting in customer retention and expansion of contract services
- Developed strong relationships with clients, ensuring clear communication channels and high levels of trust.
Service Coordinator II
Daikin Applied
05.2015 - 05.2022
- Responsible for all field schedules and day to day processes of 10+ techs
- Prioritized standard and specialized billing requests to ensure high efficiencies and efficacies to yield positive results and audits
- Collaborated with management on output reporting for accurate forecasting
- Developer of the tracking systems for warranty and successfully completed job postings
- Responsible for all scheduling and Preventative Maintenance of 100+ contracts
Service Operations Agent
Johnson Controls, Inc.
05.2010 - 04.2015
- Coordinated with Service Ops Agent's scheduling of technicians and places orders for materials, parts, and tools
- Facilitated the on-time contract renewal process
- Enters all contract information into booking systems and sales management systems
Education
bachelors - general studies
Southeastern louisiana university
Hammond, LA05.2004
Skills
- Meeting management
- Time Management
- Problem Solving
- Critical Thinking
- Adaptability
- Attention to Detail
- Communication
- Scheduling coordination
- Workload prioritization
- Customer service
- Report preparation
- Document control
Timeline
Department Coordinator
DH Pace
02.2025 - Current
Lead Facilitator of Client Relations and Contract Management
CMC Corporate Solutions
06.2022 - 11.2024
Service Coordinator II
Daikin Applied
05.2015 - 05.2022
Service Operations Agent
Johnson Controls, Inc.
05.2010 - 04.2015
bachelors - general studies
Southeastern louisiana university
Awards
- Coordinator of the Year
- 2018
- 2019
Similar Profiles
Neal PascarettiNeal Pascaretti
Sales Representative at DH PaceSales Representative at DH Pace
Terrance DurhamTerrance Durham
Commercial Overhead Door Installer Lead at DH PaceCommercial Overhead Door Installer Lead at DH Pace
Katie BensonKatie Benson
Department Coordinator at DH PaceDepartment Coordinator at DH Pace
Jacob PrevostJacob Prevost
Sales/Supply Chain Intern at FastenalSales/Supply Chain Intern at Fastenal
Matthew BoyterMatthew Boyter
Senior Project Manager at Kent Design Build, Inc.Senior Project Manager at Kent Design Build, Inc.