Jenah Fuentes
Mcallen ,TX
Summary
Dynamic barista and manager with a proven track record at Karma Cafe and Books, excelling in customer service and staff development. Expert in maintaining cleanliness and health compliance, I foster a culture of learning while driving customer satisfaction and repeat business through effective problem-solving and operational strategies.
Overview
4
4
years of professional experience
Work History
Barista/ Manager
Karma Cafe and Books
South Padre Island, TX
05.2023 - 10.2024
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- social media manger created videos to post to promote business
Sales
Aeropostale
La Plaza Mall Mcallen Texas
11.2022 - 12.2022
- Delivered exceptional customer service to enhance overall shopping experience.
- Maintained clean and welcoming environment to attract customers.
- Assisted customers in finding suitable clothing options for their needs.
- Organized merchandise efficiently to improve store layout.
Barista
Cassava Roots
La Plaza Mall Mcallen Texas
01.2021 - 08.2021
- Restocked and cleaned stations to uphold operational standards.
- Took customer orders, ensuring accurate and timely service.
Education
High School Diploma - Aesthetics
North Raiders Paja
Pharr, TX12.2023
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
Timeline
Barista/ Manager
Karma Cafe and Books
05.2023 - 10.2024
Sales
Aeropostale
11.2022 - 12.2022
Barista
Cassava Roots
01.2021 - 08.2021
High School Diploma - Aesthetics
North Raiders Paja