Jena'Marie Roberge
Pensacola
Summary
Competent Phlebotomy Technician with 4 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and infection control. Skilled in specimen labeling and quality control, contributing to efficient lab operations. Recognized for training new staff and maintaining high standards of sanitation and patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician II
Baptist Healthcare
01.2021 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in training and onboarding new phlebotomists.
Sales Associate
Innerlight Surf
03.2020 - 04.2022
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Shift leader for opening and closing various company locations
Volunteer Firefighter
Gulf Breeze Firestation 33
08.2016 - 08.2019
- Administered first aid and conducted emergent response management.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Assisted with regular maintenance of firefighting equipment.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Responded to emergency calls and provided medical assistance to injured individuals.
Education
Bachelor of Science - Interdisciplinary Sciences of Biology And Computer
The University of West Florida
Pensacola, FLNursing
Pensacola State College
Pensacola08-2025
Associate of Arts - Science
Pensacola State College
Pensacola, FL05-2022
High School Diploma -
Gulf Breeze High School
Gulf Breeze, FL05-2019
Skills
- Anatomy
- Health education
- Sanitation and sterilization
- Venipuncture
- Patient identification
- Quality control
- Infection control
- Recording data
- Sample preparation
- Specimen labeling
- Medical records review
- Direct patient care
- Vital signs monitoring
Certification
- BLS certification
- NIHSS stroke certification
Timeline
Phlebotomist Technician II
Baptist Healthcare
01.2021 - Current
Sales Associate
Innerlight Surf
03.2020 - 04.2022
Volunteer Firefighter
Gulf Breeze Firestation 33
08.2016 - 08.2019
Bachelor of Science - Interdisciplinary Sciences of Biology And Computer
The University of West Florida
Nursing
Pensacola State College
Associate of Arts - Science
Pensacola State College
High School Diploma -
Gulf Breeze High School
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