Jenan Alawadi
Beauty Supervisor
Santa Clara,CA
Summary
Hardworking Beauty Supervisor with 4 years of sales experience. Expert at making quick and effective repairs after detail-oriented inspections and dedicated to closely monitoring routes for efficient and safe procedures. Great at staying alert and focused for long hours on jobs and maintaining professionalism in emergency situations. Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety. Driven student leveraging studies in Communications and Marketing seeks real-world experience as someone in my profession career and strong interpersonal and task prioritization skills.
Overview
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Beauty Supervisor
Victoria Secret
Santa Clara, CA
06.2017 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered consistently accurate orders, special requests and menu alterations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Logged reports, expenses, receipts and sales documents into digital database.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
General Manager
Baba's Falafel
San Jose, CA
06.2017 - 12.2020
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Target Manager GSA
Target
Santa Clara, CA
07.2014 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cross-trained and backed up other customer service managers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA 01.2020 - 05.2021
Associate of Arts - Communications
Mission College
Santa Clara, CA 09.2014 - 12.2019
Skills
Report preparation
Complaint resolution
Strategic sales knowledge
Staff education and training
Order fulfillment
Good listening skills
Policies and procedures
Improvement initiatives
Coaching and mentoring
Sales and marketing
Negotiation
Job inspections
Verbal and written communication
Operations oversight
Growth planning
Staffing requirements
Employee training
Continuing education
Student counseling
Accomplishments
- Win at Christmas 2019 Incentive: Top Performance Award
- Win at Christmas 2020 incentive: Top Performance Award
- Supervised team of over 50 staff members
Internships
Al Numow Al Tarbawi School
Amman, Jordan. August 2020 - May 2021
- Teachers Aid for student's class
- Helped student's with multi media work
- Helped with Microsoft Word
- Homework and testing evaluations
- Assistant for home office and head of school
- In Spring semester helped with office accommodations and orders
Timeline
Bachelor of Arts - Communication Studies
San Francisco State University
01.2020 - 05.2021
Beauty Supervisor
Victoria Secret
06.2017 - Current
General Manager
Baba's Falafel
06.2017 - 12.2020
Associate of Arts - Communications
Mission College
09.2014 - 12.2019
Target Manager GSA
Target
07.2014 - 11.2016