Jenarae Jean Tithred
West Jordan,Utah
Summary
Knowledgeable and dedicated customer service professional with more than 16 years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Field Service Professional
The Home Depot Equipment Services
12.2022 - 06.2024
- Utilize company technology platform to document all work performed on equipment, including labor and parts.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $2500.
- Operated hand tools and power equipment according to company safety procedures.
Reviewed technical documentation to complete equipment maintenance and repair. - Discussed and recommended service options with customers and explained costs involved.
- Consistently met or exceeded performance targets in a fast-paced, deadline-driven environment.
- Performed rigorous quality assurance tests after each repair or installation, ensuring optimal system functionality before final handover to the client.
- Leveraged technical expertise to provide accurate diagnostics and effective repair solutions for various equipment types.
- Managed multiple projects simultaneously, ensuring completion within budget and time constraints.
- Continuously updated technical knowledge through participation in ongoing training programs and industry events.
- Reviewed technical documentation to complete equipment maintenance and repair.
Customer Services Associate
The Home Depot
10.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Tool Rental Service Technician
The Home Depot
10.2014 - 10.2020
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings
Tool Rental Associate
The Home Depot
11.2007 - 10.2014
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Supplied information about rental items to inform customers of tool availability and operation.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
- Maintain the in-stock condition of assigned areas, and ensure that it is clean, shop inviting, and safe
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
- Ensured timely collection of payment from renters by following established procedures regarding deposits, credit checks, and billing processes.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Provided callers with product and customer service information to foster brand loyalty.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Manchester, NH11.2023
Skills
- Leadership Qualities
- Positive Attitude
- Customer Service
- Problem-Solving
- Valid Driver's License
- Courteous and Professional
- Work Order Management
- Technical Troubleshooting
- MS Office
- Timely Reports Completion
- Workflow Management
- Quality Assurance
- Technical Support
Timeline
Field Service Professional
The Home Depot Equipment Services
12.2022 - 06.2024
Customer Services Associate
The Home Depot
10.2020 - 12.2022
Tool Rental Service Technician
The Home Depot
10.2014 - 10.2020
Tool Rental Associate
The Home Depot
11.2007 - 10.2014
Bachelor of Science - Accounting
Southern New Hampshire University
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