Jenavieve Hawkins
Customer Service Associate
Adrian,MI
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
The Spotted Cow
Adrian, MI
08.2020 - 07.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Notified supervisor and peers of low product inventory and customer complaints.
Package Handler
Eden Foods
Clinton, MI
03.2020 - 08.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Followed verbal and written instructions to properly move and ship products.
Busser
Danley's Country House
Adrian, MI
08.2019 - 03.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MI08.2021
Skills
- Sales experience
- Customer Service
- Building Customer Relationships and Loyalty
- Cash Handling
- Product knowledge
- People Skills
- Communication
- CPR
- Organized
- Multitasking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Ice Cream Server
The Spotted Cow
08.2020 - 07.2021
Package Handler
Eden Foods
03.2020 - 08.2020
Busser
Danley's Country House
08.2019 - 03.2020
High School Diploma -
Tecumseh High School
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