Jenaya Miranda
Hamilton,ON
Summary
Dynamic Customer Service Representative with a proven track record at Flying Squirrel Trampoline Park, excelling in conflict resolution and relationship building. Enhanced customer satisfaction through empathetic complaint handling and effective problem resolution, contributing to increased loyalty. Proficient in Microsoft Office Suite, ensuring efficient data entry and call management.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Flying Squirrel Trampoline Park
02.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Arts - Sociology
Macmaster University
Hamilton, ON09-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Administrative support
- Microsoft Office Suite
Timeline
Customer Service Representative
Flying Squirrel Trampoline Park
02.2019 - Current
Bachelor of Arts - Sociology
Macmaster University
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