Jenny C. Larios
Rialto,CA
Summary
Bilingual Operation/Logistics Manager with experience managing talented warehouse and Operations staff. Results-driven Manager experienced in overseeing shipment coordination, financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Motivated Trainer eager to help team members advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 15 years of related experience and superior planning and time management abilities.
Overview
18
18
years of professional experience
Work History
Operations/Logistics Manager
Living Spaces Furniture
09.2020 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
- Increased profit by streamlining operations.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Ensure regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Direct shipping and receiving of wide range of products daily.
- Manage a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
Member Service Center Training Officer
Alaska USA Federal Credit Union
10.2009 - 10.2018
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of member service or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
Senior Customer Service Representative
The Member's Own Federal Credit Union
07.2006 - 10.2009
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Loan Processing/Loan Funding
Education
High School Diploma -
Rosemead High School
Rosemead, CASkills
- Operations Management
- Compliance standards / Audit reporting
- Problem-Solving / Customer Service
- Cash handling and management
- POS, Cash Manager, CRM, Workday, system knowledge
- Logistics Management
- Shipping and receiving operations
- Proficient in AX TMS, Korber, Dispatch Track, Routing,
- Warehouse Management
- Safety standards
- Team Management
- Work Delegation
- Policies and procedures implementation
- Staff Development
- Performance Metrics Monitoring
English / Spanish
Fluent
Timeline
Operations/Logistics Manager
Living Spaces Furniture
09.2020 - Current
Member Service Center Training Officer
Alaska USA Federal Credit Union
10.2009 - 10.2018
Senior Customer Service Representative
The Member's Own Federal Credit Union
07.2006 - 10.2009
High School Diploma -
Rosemead High School
Similar Profiles
Edith OrtegaEdith Ortega
Guest Service Team Lead at Living Spaces Furniture FurnitureGuest Service Team Lead at Living Spaces Furniture Furniture
Anthony NevarezAnthony Nevarez
Transportation Finance Manager at Living Spaces FurnitureTransportation Finance Manager at Living Spaces Furniture
Ana CentenoAna Centeno
Labeler at Living Spaces FurnitureLabeler at Living Spaces Furniture