Jene Flowers
Colorado
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
6
6
years of professional experience
Work History
Customer Service Account Manager
Sensaria
10.2021 - Current
- 200-300+ client and order contacts daily during holiday peak seasons.
- Trained and regularly mentored colleagues on performance-oriented strategies and customer service techniques.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Created and reviewed invoices to confirm accuracy.
Customer Relations and Print Manager
Office Depot Inc
06.2021 - 10.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Customer Service Representative
Social Security Administration, SSA
05.2020 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed applications for new and replacement social security numbers and cards.
- Processed birth and death records.
Legal Assistant to the Managing Partner
Webster Law Group
01.2020 - 05.2020
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Barista
Starbucks
07.2019 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
Yearbook Sports Editor
Louisiana Tech Lagniappe
02.2018 - 05.2018
- Covered numerous events personally to offer expert coverage.
- Set layouts and selected photos for stories across sports teams.
Newspaper Columnist
Louisiana Tech Talk
02.2018 - 05.2018
- Participated in editorial meetings to discuss story ideas and content.
- Edited, proofread and fact-checked content for accuracy.
- Reported from field locations and wrote stories under tight deadlines.
- Researched and analyzed newsworthy events, trends and issues.
Merchandise Cast Member
Walt Disney World Parks And Resorts
05.2017 - 08.2017
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Implemented sales strategies to generate leads and maximize profit margins.
Education
Bachelor of Science - Business Management
Louisiana Tech University
Ruston, LA05.2019
Skills
- Microsoft Office (Excel, Powerpoint)
- InDesign
- Zendesk
- CRM
- Video & Content Editing
Timeline
Customer Service Account Manager
Sensaria
10.2021 - Current
Customer Relations and Print Manager
Office Depot Inc
06.2021 - 10.2021
Customer Service Representative
Social Security Administration, SSA
05.2020 - 05.2021
Legal Assistant to the Managing Partner
Webster Law Group
01.2020 - 05.2020
Barista
Starbucks
07.2019 - 05.2020
Yearbook Sports Editor
Louisiana Tech Lagniappe
02.2018 - 05.2018
Newspaper Columnist
Louisiana Tech Talk
02.2018 - 05.2018
Merchandise Cast Member
Walt Disney World Parks And Resorts
05.2017 - 08.2017
Bachelor of Science - Business Management
Louisiana Tech University
Similar Profiles
Megan RitchieMegan Ritchie
Product Specialist - Embellisher at SensariaProduct Specialist - Embellisher at Sensaria
Cesar PalaciosCesar Palacios
Printing Operator at SensariaPrinting Operator at Sensaria
Ayla IzaguirreAyla Izaguirre
Shift Leader at CrumblShift Leader at Crumbl
Elizabeth Vargas HolguinElizabeth Vargas Holguin
TEFL Teacher at Peace Corps TEFL Volunteer Teaching at Universidad Tecnológica Del Valle Del Mezquital in Ixmiquilpan-Hidalgo, MexicoTEFL Teacher at Peace Corps TEFL Volunteer Teaching at Universidad Tecnológica Del Valle Del Mezquital in Ixmiquilpan-Hidalgo, Mexico
Lily MillsLily Mills
Choreographer at Rise Christian Performing ArtsChoreographer at Rise Christian Performing Arts