Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jene Jackson

Atlanta,GA

Summary

Dynamic professional with a diverse background in customer service and cosmetology, including roles at Spirit and as a Self Employed Licensed Master Cosmetologist. Excelled in problem-solving and excellent communication, enhancing passenger assistance and client satisfaction. Demonstrated adaptability and organizational skills, leading to improved operations and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Gate Service Agent

Unified
04.2024 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend, and holiday shifts.

Licensed Master Cosmetologist

Neway Styles- Self Employed
10.2017 - Current
  • Attend regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Research latest trends in hair and products to stay updated on color, style, and techniques to provide clients with latest hairstyles..
  • Demonstrate high level of customer service to increase retention and satisfaction.
  • Evaluate client needs and recommend treatments and strategy to achieve desired results, while maintaining hair health.
  • Use social media platforms to promote salon and services.

Flight Attendant

Spirit
05.2022 - 11.2023
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff..
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Airport Services Supervisor

Prospect
07.2021 - 05.2022
  • Ensured that each concourse was properly equipped with all tools needed for passenger assistance. Conducted departure and arrival briefings.
  • Enforced safety policies and procedures, confirming compliance with regulations.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Maintained energy and enthusiasm in a fast-paced environment.

Hair Salon Assistant

Most High Salon
10.2015 - 03.2020
  • Responsible for daily opening of the salon.
  • Maintained salon's professional appearance by work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Assisted hair stylist with preparing clients for service by shampooing, conditioning and blow-drying clients hair.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Licensed Master Cosmetologist - Cosmetology

Empire Beauty School
Lawrenceville, United States
10.2017

Skills

  • Computer Reservation Software
  • Problem-Solving
  • Team Leadership
  • Excellent Communication
  • Customer Service
  • Adaptability and Flexibility
  • Organizational Skills
  • Passenger Assistance

Certification

  • Licensed Master Cosmetologist - 7 Years

Timeline

Gate Service Agent

Unified
04.2024 - Current

Flight Attendant

Spirit
05.2022 - 11.2023

Airport Services Supervisor

Prospect
07.2021 - 05.2022

Licensed Master Cosmetologist

Neway Styles- Self Employed
10.2017 - Current

Hair Salon Assistant

Most High Salon
10.2015 - 03.2020

Licensed Master Cosmetologist - Cosmetology

Empire Beauty School

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Jene Jackson