Jene Swanson
Arlington,WA
Summary
Results-driven Route Manager with expertise in optimizing service delivery, training staff, and enhancing customer satisfaction. Committed to building strong client relationships and implementing effective strategies for operational efficiency.
Dynamic Route Manager with over 6 years of experience in route coordination and staff training. Skilled in problem-solving and data analysis, contributing to improved service quality and operational cost reduction. Seeking to leverage expertise in strategy development to drive business success.
Proactive Route Manager recognized for enhancing team productivity and ensuring compliance with safety protocols. Expertise in relationship building and service data analysis to deliver tailored solutions and improve customer satisfaction.
Logistics professional known for high standards and results-driven approach. Expertise in route planning and operational efficiency, consistently ensuring timely and cost-effective deliveries. Committed to team collaboration and adaptable to changing needs, with strong problem-solving and organizational skills.
Results-driven Route Manager with a strong focus on customer service, route optimization, and staff training. Proven ability to enhance operational efficiency and build lasting client relationships.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Route Manager
Sprague Pest Solutions
Marysville, WA
10.2019 - Current
- Oversaw route scheduling to optimize service delivery and reduce operational costs.
- Managed performance, providing mentorship and training to enhance productivity.
- Coordinated with cross-functional teams to streamline communication and operational efficiency.
- Developed strategies for effective pest management solutions tailored to client needs.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
- Implemented safety protocols for employees, reducing workplace accidents and promoting a safe working environment.
- Implemented safety protocols ensuring compliance with industry regulations and standards.
- Analyzed service data to identify trends, improving customer satisfaction and retention rates.
Shift Leader
Clearview Montessori
Snohomish, WA
02.2005 - 10.2019
- Supervised daily classroom activities, ensuring adherence to Montessori principles and educational standards.
- Collaborated with staff to develop engaging lesson plans tailored to individual student needs.
- Trained and mentored new teachers, fostering a supportive learning environment for staff and students.
- Implemented behavior management strategies, promoting positive interactions among students and enhancing classroom dynamics.
- Facilitated communication between parents and educators, strengthening community involvement in student development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
FRONT SALES COUNTER SHIFT LEAD
Alfys Pizza
Everett, WA
08.1997 - 08.1999
- Monitored traffic patterns to optimize delivery routes and reduce delays.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Logged mileage, stops, orders and carton counts for each route.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Trained and mentored new team members on food safety and customer service standards.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints promptly, promoting satisfaction and loyalty among patrons.
- Maintained cleanliness and organization of work areas in accordance with health regulations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Route Driver
Pizza Time
Everett, WA
03.1995 - 07.1996
- Delivered pizzas promptly to ensure customer satisfaction and repeat business.
- Maintained vehicle cleanliness and functionality for safe transportation of food products.
- Managed inventory levels, ensuring adequate supplies for efficient operations.
- Collaborated with kitchen staff to coordinate order preparation and delivery schedules.
- Trained new drivers on routes, safety protocols, and customer service standards.
- Implemented strategies to improve delivery efficiency, enhancing overall service quality.
- Resolved customer complaints swiftly, maintaining high standards of service excellence.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
Education
High School Diploma -
GED -
Cca
Everett, PA03-1994
Skills
- Customer consultation
- Route coordination
- Schedule management
- Route optimizing
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Daily operations management
- Decision-making
- Material handling
- Relationship building
- Onboarding and training
- Workload management
- Quality control
Certification
LEADERSHIP I&II
TECHINCAL DEVELOPEMENT
WCO
OSHA 10
LIFT CERTIFIED
PCO: GENERAL,STRUCTRUAL,STORED GRAIN
Timeline
Route Manager
Sprague Pest Solutions
10.2019 - Current
Shift Leader
Clearview Montessori
02.2005 - 10.2019
FRONT SALES COUNTER SHIFT LEAD
Alfys Pizza
08.1997 - 08.1999
Route Driver
Pizza Time
03.1995 - 07.1996
High School Diploma -
GED -
Cca