Jorge Bonilla
Madison,Wisconsin
Summary
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 3 years of progressive experience. Licensed Private Detectives and Security Person.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Route Manager
Thillens Inc.
07.2022 - Current
- Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Reduced risk of theft by adhering to strict safety protocols and communication procedures.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Safeguarded company assets through diligent monitoring of cash activity and immediate reporting of any discrepancies.
Retail Stocker
Costco
08.2021 - 07.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
Sales Associate Supervisor
US Cellular
09.2020 - 07.2021
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
Retail Associate
The Shoe Box
09.2019 - 04.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Education
High School Diploma -
Wisconsin Heights High School
Mazomanie, WI06.2019
Skills
- Customer Consultation
- Route coordination
- Schedule Management
- Staff Training
- Customer Service
- Security
- Team Leadership
- Staff Management
Certification
- 40 hour firearms safety training course.
Timeline
Route Manager
Thillens Inc.
07.2022 - Current
Retail Stocker
Costco
08.2021 - 07.2022
Sales Associate Supervisor
US Cellular
09.2020 - 07.2021
Retail Associate
The Shoe Box
09.2019 - 04.2021
High School Diploma -
Wisconsin Heights High School
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