Richard Germano
New York
Summary
Dynamic Route Manager with expertise in customer service and problem-solving. Proven track record in enhancing delivery performance and customer satisfaction through effective route optimization and proactive communication.
Overview
15
15
years of professional experience
Work History
Route Manager
Peets Coffee And Tea
02.2018 - 02.2026
- Oversaw daily route operations to ensure timely deliveries and optimal service quality.
- Developed and implemented efficient routing strategies to enhance delivery performance.
- Enhanced customer satisfaction through proactive communication and issue resolution strategies.
- Utilized GPS tracking systems to monitor fleet performance and optimize routes in real-time.
Ordering Specialist
Stop and Shop Supermarket
03.2011 - 02.2018
- Coordinated inventory management processes to ensure stock availability and minimize shortages.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Streamlined receiving operations by coordinating product inspections and verifying shipment accuracy.
- Managed inventory levels through systematic organization and timely updates in warehouse management system.
- Implemented process improvements that enhanced efficiency in inventory management.
- Oversaw nightly operations, ensuring adherence to safety protocols and operational standards.
Education
High School Diploma -
Susan Wagner High School
New York, NY06-2007
Skills
- Customer consultation
- Route coordination
- Schedule management
- Staff training
- Vehicle maintenance
- Route optimization
- Logistics management
- Customer service
- Problem-solving
- Time management
Timeline
Route Manager
Peets Coffee And Tea
02.2018 - 02.2026
Ordering Specialist
Stop and Shop Supermarket
03.2011 - 02.2018
High School Diploma -
Susan Wagner High School