Jonathan Castro
Fontana,CA
Summary
Seasoned Route Manager with a proven track record at C&R Transports Inc, excelling in fleet management and customer consultation. Mastered strategy development and staff training, significantly enhancing service excellence and customer loyalty. Skilled in resolving customer issues with a confident approach, ensuring operational efficiency and satisfaction.
Overview
11
11
years of professional experience
Work History
Route Manager
C&R Transports Inc (Fedex Ground Contractor)
Fontana , CA
08.2023 - Current
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Resolved customer complaints in a professional manner.
- Created incentives for drivers to maximize productivity and maintain high standards of service excellence.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Maintained accurate records of deliveries, invoices, payments, and returns.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Developed strategies for increasing customer satisfaction, loyalty, and profitability.
Class A CDL Driver
Ponce Ground Service
Chino, CA
06.2021 - 08.2023
- Responded to service calls for emergency deliveries or pick-ups.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Conducted post-trip inspections upon arrival at destination.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Updated logs with timely and accurate information meet internal requirements and DOT record keeping demands.
Class C Delivery Driver
Genuine Chemcial Inc
Rialto , CA
03.2014 - 01.2021
- Navigated routes with relevant map programs and GPS systems.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Transported and safely delivered items to prevent damage or loss.
- Transported goods to and from specified destinations in accordance with delivery schedules by using a lift gate and Hand truck.
Education
High School Diploma -
AB Miller High School
Fontana, CA04-2012
Some College (No Degree) -
San Bernardino Valley College
San Bernardino, CASkills
- Fleet management
- Customer consultation
- Route scheduling
- Strategy development
- Staff training
- Promotional planning
- Resolve customer issues
Languages
Spanish
Professional
Accomplishments
- Fedex Ground Safest Fleet for 2024
References
References available upon request.
Timeline
Route Manager
C&R Transports Inc (Fedex Ground Contractor)
08.2023 - Current
Class A CDL Driver
Ponce Ground Service
06.2021 - 08.2023
Class C Delivery Driver
Genuine Chemcial Inc
03.2014 - 01.2021
High School Diploma -
AB Miller High School
Some College (No Degree) -
San Bernardino Valley College
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