Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Jonathan Castro

Fontana,CA

Summary

Seasoned Route Manager with a proven track record at C&R Transports Inc, excelling in fleet management and customer consultation. Mastered strategy development and staff training, significantly enhancing service excellence and customer loyalty. Skilled in resolving customer issues with a confident approach, ensuring operational efficiency and satisfaction.

Overview

11
11
years of professional experience

Work History

Route Manager

C&R Transports Inc (Fedex Ground Contractor)
Fontana , CA
08.2023 - Current
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Resolved customer complaints in a professional manner.
  • Created incentives for drivers to maximize productivity and maintain high standards of service excellence.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Maintained accurate records of deliveries, invoices, payments, and returns.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Developed strategies for increasing customer satisfaction, loyalty, and profitability.

Class A CDL Driver

Ponce Ground Service
Chino, CA
06.2021 - 08.2023
  • Responded to service calls for emergency deliveries or pick-ups.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Conducted post-trip inspections upon arrival at destination.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Updated logs with timely and accurate information meet internal requirements and DOT record keeping demands.

Class C Delivery Driver

Genuine Chemcial Inc
Rialto , CA
03.2014 - 01.2021
  • Navigated routes with relevant map programs and GPS systems.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Transported and safely delivered items to prevent damage or loss.
  • Transported goods to and from specified destinations in accordance with delivery schedules by using a lift gate and Hand truck.

Education

High School Diploma -

AB Miller High School
Fontana, CA
04-2012

Some College (No Degree) -

San Bernardino Valley College
San Bernardino, CA

Skills

  • Fleet management
  • Customer consultation
  • Route scheduling
  • Strategy development
  • Staff training
  • Promotional planning
  • Resolve customer issues

Languages

Spanish
Professional

Accomplishments

  • Fedex Ground Safest Fleet for 2024

References

References available upon request.

Timeline

Route Manager

C&R Transports Inc (Fedex Ground Contractor)
08.2023 - Current

Class A CDL Driver

Ponce Ground Service
06.2021 - 08.2023

Class C Delivery Driver

Genuine Chemcial Inc
03.2014 - 01.2021

High School Diploma -

AB Miller High School

Some College (No Degree) -

San Bernardino Valley College
Jonathan Castro