Kelly Phillips
Springfield,MO
Summary
Driven Route Manager with a proven track record at Ozarks Coca-Cola Dr Pepper Bottling, enhancing customer satisfaction and operational effectiveness. Expert in route optimization and logistics management, I excel in staff training and fostering strong customer relationships. Achievements include significant improvements in service delivery and safety issue resolution, showcasing a results-oriented approach with a blend of hard and soft skills.
Overview
11
11
years of professional experience
Work History
Route Manager
Ozarks Coca-Cola Dr Pepper Bottling
01.2019 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Visited customers and customer sites to evaluate and resolve safety issues.
Route/Utility Driver
Ozarks Coca-ColaDr Pepper Bottling
08.2013 - Current
- Developed strong relationships with customers by providing exceptional service and addressing their needs promptly.
- Assisted customers upon arrival by unloading products carefully, verifying order accuracy, and obtaining signatures when required.
- Resolved any delivery issues or discrepancies quickly, ensuring customer satisfaction and repeat business opportunities.
- Enhanced customer satisfaction through timely deliveries and professional interactions.
Education
Southwest Baptist University
Bolivar, MOHigh School Diploma -
Hillcrest High School
Springfield, MO05.1995
Skills
- Customer Consultation
- Route coordination
- Schedule Management
- Staff Training
- Fleet Management
- Market Research
- Route Optimization
- Logistics Management
- Route Scheduling
Timeline
Route Manager
Ozarks Coca-Cola Dr Pepper Bottling
01.2019 - Current
Route/Utility Driver
Ozarks Coca-ColaDr Pepper Bottling
08.2013 - Current
Southwest Baptist University
High School Diploma -
Hillcrest High School
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