Jeneanne Carman
Westerville,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
Field Sales Leader
Sally Beauty Holdings Inc.
Denton, TX
11.2011 - 08.2024
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Established new business accounts through strategic prospecting and cold-calling techniques.
- Facilitated training sessions on product knowledge for both internal teams and external partners, ensuring a consistent understanding across all stakeholders.
- Mentored junior sales team members, sharing best practices from personal experience to help them excel in their roles.
- Developed detailed action plans based on individual account performance analysis, driving improvements in customer retention rates over time.
- Developed and maintained long-term relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded quarterly sales targets consistently by effectively presenting product features and benefits to potential customers.
- Led a team of field sales representatives to achieve monthly performance goals, providing coaching and guidance as needed.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Set and achieved company defined sales goals.
Sales Leader
Paul Mitchell The School Columbus
Columbus, OH
09.2005 - 11.2011
- Enhanced product knowledge within the team through continuous training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
- Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
- Spearheaded new product launches successfully, collaborating closely with internal departments to ensure seamless execution throughout all stages of rollout or introduction into the market.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
Key Account Manager
Paul Mitchell Ohio
Zanesville, OH
06.1996 - 09.2005
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Education
Associate of Arts - Business Management
Ohio Dominican University
Columbus, OHSkills
- Customer Engagement
- Team Management
- Sales Presentations
- Team training and development
- New Business Development
- Territory Management
- ROI Analysis
- Sales Coaching
- Consultative Sales
- Sales Training
- Performance Management
- CRM Software
Additional Information
- Proficient in Salesforce, Microsoft, Apple applications
- Coordinated numerous fund raising and educational events
- Attended many sales, recruiting, branding and training classes with certifcations
Timeline
Field Sales Leader
Sally Beauty Holdings Inc.
11.2011 - 08.2024
Sales Leader
Paul Mitchell The School Columbus
09.2005 - 11.2011
Key Account Manager
Paul Mitchell Ohio
06.1996 - 09.2005
Associate of Arts - Business Management
Ohio Dominican University