Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeneba Williams

Federal Way,WA

Summary

Professional with a proven track record at Chase Bank, excelling in client support and effective verbal communication. Recognized for enhancing customer satisfaction through personalized solutions and maintaining meticulous records. Skilled in appointment coordination and proficient in medical terminology, I bring an optimistic outlook and a commitment to achieving results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clerical Substitute

Federal Way Public School District
01.2023 - Current
  • Ensured accurate recordkeeping by maintaining up-to-date spreadsheets and databases of essential information.
  • Prepared detailed reports on weekly activities, enabling supervisors to make informed decisions regarding resource allocation.
  • Facilitated smooth operations during peak periods by multitasking efficiently and prioritizing urgent tasks.
  • Handled incoming mail processing efficiently so that timely distribution occurred to the correct recipients.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported staff on special assignments and ad hoc projects.

CNA

Korean Women's Association
03.2023 - 04.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Relationship Banker

Chase Bank
05.2022 - 01.2023
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Maintained customer records and updated account information.
  • Monitored accuracy of customer information in system.
  • Activated new accounts and issued customer identification numbers.
  • Reconciled customer accounts and balanced daily transactions.

Customer Service Representative

Macy's
11.2017 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Associate of Science - Pre-nursing

Highline College
DesMoines, WA
08-2025

High School Diploma -

Federal Way High School
Federal Way, WA
06-2017

Skills

  • Effective verbal communication
  • Appointment coordination
  • Organizational filing systems
  • Meeting facilitation
  • Optimistic outlook
  • Client support

Certification

  • Certified behavioral tech
  • Certified Nursing assistant
  • BLS(CPR) trained

Timeline

CNA

Korean Women's Association
03.2023 - 04.2025

Clerical Substitute

Federal Way Public School District
01.2023 - Current

Relationship Banker

Chase Bank
05.2022 - 01.2023

Customer Service Representative

Macy's
11.2017 - 03.2022

Associate of Science - Pre-nursing

Highline College

High School Diploma -

Federal Way High School

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Jeneba Williams