Jenebu Jalloh
Brooklyn,NY
Summary
Highly motivated and adaptable professional with over 5 years of diverse experience in asset protection, marketing, and customer service. Demonstrated expertise in implementing effective security measures, developing engaging marketing campaigns, and delivering top-notch customer support. Proficient in virtual assistance, data management, and social media coordination, with a proven ability to work efficiently in remote settings. Strong communicator with exceptional organizational and problem-solving skills, dedicated to driving team success and exceeding performance goals. Eager to bring my skills and dedication to a dynamic remote role, contributing to the growth and success of the organization.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Freelance
01.2023 - Current
- Provided administrative support to clients, including managing schedules, handling correspondence, and coordinating virtual meetings.
- Assisted in social media management, including content creation and scheduling posts.
- Performed data entry tasks, ensuring accuracy and attention to detail.
- Managed email inboxes and customer inquiries efficiently.
Asset Protection Team Leader
Rite Aid
01.2022 - Current
- Increased team efficiency through the implementation of standardized procedures and best practices.
- Facilitated ongoing professional development opportunities for team members through targeted training programs tailored to individual needs.
- Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
- Improved store security by collaborating with management to develop and enforce loss prevention policies.mplemented and managed asset protection strategies to reduce loss and ensure store safety.
- Conducted investigations and audits to identify and mitigate risks.
- Trained and supervised staff on asset protection protocols and procedures.
Marketing Assistant
Haywire
06.2020 - 12.2021
- Assisted in developing and executing marketing campaigns to promote products and services.
- Managed social media accounts and created content to engage with customers.
- Conducted market research to identify trends and opportunities.
- Collaborated with the marketing team to plan and organize promotional events.
Customer Service Representative
Retail Company
06.2020 - 08.2020
- Handled customer inquiries and resolved issues via phone, email, and chat.
- Maintained a high level of customer satisfaction through effective communication and problem-solving.
- Processed orders, returns, and exchanges efficiently.
- Collaborated with team members to improve customer service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Victoria's Secret
06.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Business
Pace University
New York, NY06.2023
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.2018
Skills
- Asset Protection and Loss Prevention
- Marketing and Promotions
- Customer Service Excellence
- Virtual Assistance
- Data Entry and Management
- Social Media Management
- Strong Communication Skills
- Time Management
- Problem-Solving Abilities
- Proficiency in Microsoft Office and Google Suite
Timeline
Virtual Assistant
Freelance
01.2023 - Current
Asset Protection Team Leader
Rite Aid
01.2022 - Current
Marketing Assistant
Haywire
06.2020 - 12.2021
Customer Service Representative
Retail Company
06.2020 - 08.2020
Sales Associate
Victoria's Secret
06.2018 - 05.2020
Associate of Arts - Business
Pace University
High School Diploma -
Murry Bergtraum High School For Business Careers