JENEDIER SANDIGO
Humble,TX
Summary
Committed and hardworking 99 Cents, McDonalds or Walmart store with experience processing transactions and assisting customers. Dedicated to resolving problems, answering customer questions and taking money out. Creative problem solver versed in customer service. Responsible cashier, proficient in handling money, replenishing merchandise, and assisting customers in locating products. History of keeping work areas clean, neat and professionally organized. Good listening skills combined with an attentive and detail-oriented nature. Friendly and dependable delivering unmatched customer service and workplace focus. Prompt and accurate with cash and card transactions with excellent multi-tasking ability. Dependable and dedicated McDonald's with nearly 3 years of experience serving customers and operating the cash register. Talented at correctly taking order information and serving customers quickly. Cheerful in assisting customers with requests and fulfilling special needs. Just as throughout this time I have stood out for always wanting to learn more and get to know new areas in my work or wanting to carry out new ideas that can help me and my work team, throughout my journey in customer service I have stood out for always trying to ensure that customers have the best service so that they have a good day and leave with a smile. Sometimes it is a little difficult but the most important thing is to give 100% so that each one of them has the best experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
Humble, TX
03.2024 - Current
- Handling scanners or electronic devices in the store.
- Knowing and being able to manage the locations of the products I work with.
- Taking care of the time on the walks I have to make to have the best results.
- Being able to answer phones and be able to provide service to customers or third-party drivers.
- Managing emergency codes and emergency manuals.
- Stage orders, basically sorting orders according to customer requests.
- Complaints, handling damaged or expired products.
- Exceptions: This process is rigorous, as you have to search for products that other pickers use in internal warehouses or freezers around the store.
- Stocking orders or store products on the floor or top stock.
Manager
McDonald's
Humble, TX
02.2022 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Learn all the ways to handle food.
- Use of Pre-shift and travel path (to better organize my equipment).
- Know the emergency manual in case of an emergency.
- Certification manuals from the state of Texas, Ecosure, or the city (Ecolab).
- OTP level 2 (know about all electronic machines, their use and how to repair and replace them).
- Use of money counting machines, cash register counting, or handling of cash drawers or cash deposit machines.
Cashier
99 Cent Store
Houston, TX
03.2021 - 02.2022
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering the store and responded promptly to customer needs.
- Build relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Receive and organize products that are received according to the manager's request
Education
High School Diploma -
Instituto San Juan Bautista
Nicaragua05.2023
High School Diploma -
Humble High School
Humble, TX05.2023
Skills
- Staff Training
- Cash Drawer Management
- Stocking and Replenishing
- Cash Management
- Customer Service
- Credit and Cash Transactions
- Product location management
- Cash handling
- Attention to detail
- Restock shelves
- Online order processing
Certification
- CM - Certified Manager Certification
- Guest experience leader
- Food handler or servsafe by the state of Texas
- Personal shopper certification
- Licensed McDonald's
- AP Credits Spanish
Languages
- Spanish, Native or Bilingual
- English, Professional Working
Accomplishments
- Employee of the month
- Best picker rate
- 1 on make orders ( organize for delivery )
Timeline
Personal Shopper
Walmart
03.2024 - Current
Manager
McDonald's
02.2022 - 08.2024
Cashier
99 Cent Store
03.2021 - 02.2022
High School Diploma -
Instituto San Juan Bautista
High School Diploma -
Humble High School
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