Caden Sutcliffe
Scranton
Summary
Dynamic assistant manager with a proven track record in directing daily operations and supporting team performance. Known for strong organizational skills and effective communication, contributing to improved checkout efficiency and customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
Taylor, PA
02.2025 - Current
- Assisted customers in selecting high-quality products based on preferences and needs.
- Coordinated product selection for online orders, ensuring accuracy and timely fulfillment.
- Worked with team members to enhance checkout efficiency, minimizing customer wait times.
- Resolved customer inquiries regarding product availability and store policies effectively and courteously.
- Ensured timely completion of projects while maintaining high standards of accuracy and quality.
- Executed order fulfillment by navigating store layouts and planograms to ensure the shortest and most efficient routes.
- Organized completed orders in designated temperature-controlled storage for efficient customer pickup.
- Documented substitution details and proactively notified customers regarding any changes.
Assistant Manager
EG Group
Moosic, PA
04.2020 - 02.2024
- Directed daily operational activities to maintain efficiency and support exceptional customer experiences.
- Trained and mentored staff on best practices for service excellence and operational procedures.
- Analyzed staffing requirements and created schedules to ensure adequate coverage and responsiveness to business needs.
- Monitored and optimized inventory processes to ensure accurate stock levels and decrease waste.
- Collaborated with upper management to execute promotional strategies boosting overall sales performance.
- Led regular meetings to discuss objectives, collect feedback, and synchronize goals among various departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Riverside Jr. Sr. High School
Taylor, PASkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Heavy lifting
- Money handling
- Team leadership
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Conflict resolution
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
- Staff training and development
- Staff management
- Workload management
- Employee scheduling
- Team building
- Performance reviewing
- Scheduling and planning
- Coaching and mentoring
- Inventory management
- Hiring and training
- Staff training
- Scheduling and coordinating
Certification
Serv-Safe Certification 5/22/23-5/22/28
Timeline
Personal Shopper
Walmart
02.2025 - Current
Assistant Manager
EG Group
04.2020 - 02.2024
High School Diploma -
Riverside Jr. Sr. High School