Jenee Munoz
Houston,Tx
Summary
Bilingual Dental Office Manager and Administrative Assistant with experience coordinating patient scheduling, handling insurance claims and billing, and supporting treatment and payment discussions. Known for supervising reception staff, training new employees, and keeping front office operations organized, accurate, and patient-focused.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Dental Office Manager
Magic Dentists
Houston , Tx
09.2020 - 08.2026
- Coordinated patient appointments, efficiently managing cancellations and last-minute adjustments to optimize scheduling.
- Communicated with patients about treatment plans, financial arrangements, and visit details.
- Managed insurance claims, billing, and payment processing, ensuring timely resolutions for Magic Dentists' patients.
- Supervised reception staff and supported training on office procedures.
- Recruited, trained, and supervised new office employees, implementing corrective actions to maintain office standards.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
Administrative Assistant
Affinity Construction and Environmental
02.2018 - 06.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Supported construction and environmental office operations with scheduling, filing, and communication
- Prepared job documents, permits, and correspondence to support field and office teams in project execution.
- Monitored and verified invoices, purchase orders, and expense records for construction administration to maintain financial accuracy.
- Entered and organized data in spreadsheets using Microsoft Excel, ensuring accuracy and accessibility for team use.
Medical Assistant Externship -180 Hours
Westbury Pediatrics
11.2017 - 01.2018
- Prepare patients in meetings with the doctor by obtaining vital signs
- Collected Strep and Flu test samples from patients in office
- Prepare lab samples such as (Strep, Flu test sent out to lab)
- Documented and updated patient health information, including chief complaints and allergies
- Supported pediatrician by managing back office operations and patient flow
- Assisted patients in answering ASQ and MCHAT questionnaires.
- Maintained cleanliness and sanitation of exam rooms and lab to ensure safe patient environment
Education
Medical Assisting Certificate -
The College of Health Care Professions
05-2018
Dental Assisting Certification -
DATS of the Rio Grande Valley
Harlingen, TexasSkills
- Dental billing
- Practice management
- Appointment scheduling
- Patient care
- HIPAA compliance
- Infection control
- Payment plans
- Records management
- Data management
- MS office
- Administrative support
- Staff supervision
- Client relations
- Problem solving
- Scheduling software
Certification
NCRMA- The National Association of Health Professionals, CPR/AED- American Heart Association
Timeline
Dental Office Manager
Magic Dentists
09.2020 - 08.2026
Administrative Assistant
Affinity Construction and Environmental
02.2018 - 06.2020
Medical Assistant Externship -180 Hours
Westbury Pediatrics
11.2017 - 01.2018
Medical Assisting Certificate -
The College of Health Care Professions
Dental Assisting Certification -
DATS of the Rio Grande Valley